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Experience


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ABOUT ME

With dual Masters in Business (MBA) and Computer Science (M.S. in C.S.), I have over 10+ years of business experience in various aspects of Leadership and Management roles, in private and public organizations. Experience includes leadership and management consulting in designing and implementing resource efficient solutions, for start-up to medium-sized (5000+ employees) organizations, in high-tech industries.

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PROFILE

  • Result driven individual with 10+ years of experience in all phases software development life cycle.
  • Certified Scrum Master (CSM) with real life experience in implementing Agile based software development methodology using Team Foundation Server (TFS).
  • Certified Project Management Professional (PMP) with 5+ years of hands-on experience in managing various projects under $20 million.
  • 5+ years of experience in project management with strong focus on leadership and teamwork.
  • Proven ability to work under pressure and meet aggressive deadlines.
  • Proficient in planning, organizing and managing work within time and cost constraints.
  • Participated in strategic decision-making and implementation of efficient processes in coordination with top management.
  • Experienced in all phases of product development life-cycle from requirement gathering to implementation and maintenance.
  • Proficient in providing technology training to non-technical resources and improving throughput.
  • Experienced in creating project plans, managing resources, scheduling tasks, tracking progress, and reporting results.
  • Experienced in implementing efficient quality process to improve the productivity of the organization (ISO 9001/CMM).

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TECHNICAL KNOWLEDGE

  • Project Management tools: Microsoft Project, Team Foundation Server (TFS), and SharePoint
  • Process knowledge: Agile, RAD, Iterative, Waterfall, Software Development Life Cycle (SDLC), ISO 9001, Six Sigma, SOA (service oriented architecture), SaaS (software as a service)
  • Programming Languages: C, C++, C#.NET, VB.NET, Perl, Java, VB Script, SQL, PL/SQL
  • Testing Tools: Test Complete (TC), Quick Test Professional (QTP), Quality Center (QC), Coded UI, NUnit, Telerik, and Selenium
  • Version Control System: TFS , Perforce, Subversion, GitHub, Star Team, and CVS NT
  • Operating Systems: Windows 95/98/XP/NT/Vista/7, UNIX, Linux, Mac OSX
  • Other technologies: Web services, WCF, WPF, .NET Framework, HTML, XML, Java Script
  • Other tools: Microsoft Visio, Visual Studio, Microsoft Office (Word, Excel, Power Point, etc.), MySQL, Code Collaborator

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PROFESSIONAL EXPERIENCE

QA Manager; International Game Technology, Reno, USA; [Oct 10 – Present]

International Game Technology (IGT) is the market leader in gaming industry, with 2007 revenue of $2.62 billion, and has over 5000 employees all over the globe. IGT is the foremost supplier of gaming machines and gaming monitoring systems in the world.

  • Supervised, mentored and lead the team of 15 manual testers and automation engineers
  • Managed 3 different testing teams containing integration engineers, automation engineers and manual testers
  • Provided the strategic direction to the Product Assurance (PA) organization and created long-term plans for implementing new test strategies in the Games Engineering department
  • Reviewed, planned, and improved existing infrastructure of the Quality Assurance (QA) department through implementation of efficient tools and processes
  • Reviewed historical, existing and ongoing bugs to identify areas needing specific attention, and then resolved those issues in timely manner by partnering with PMOs and engineering teams
  • Worked with PMOs, managers, engineers, and operations team to develop innovative testing solutions that meet market needs with respect to functionality, performance scalability, and reliability.
  • Worked with product management, engineering, professional services and project management to set and manage testing priorities for various products within resource and time constraints
  • Defined the quality criteria and the success metrics for various products and services by implementing new processes using Team Foundation Server (TFS), SharePoint, and Quality Center (QC)
  • Designed and implemented test automation frameworks based on SOA (service oriented architecture) and SaaS (software as a service) to help out manual testing efforts
  • Mentored, guided, and coached the entire QA team of 15 engineers through daily scrums, weekly one-on-one meetings, and performance reviews
  • Created a team culture of excellence and high performance through team work and implementation of SMART MBOs (management by objectives)
  • Acted as a ScrumMaster and coordinated testing efforts by communicating with customer support, game engineers, PMOs, and offshore QA engineers
  • Evaluated and recommended new technologies to increase test efficiencies including development of automation tools for testing across platforms
  • Hired new employees as needed and determined optimum staffing mix, by location as well as internal vs. outsource, and balanced them over time

Accomplishment(s):

  • Dramatically increased overall employee satisfaction rating from 42% to a record high of 87% percent in an employee opinion survey
  • Unified and centralized existing tools inventory, and reduced development and support costs for these tools by 30% in FY12
  • Decreased the overall test cycle’s time by 40% through development of new automation tools and through removal of redundant processes
  • Reduced the total number of errors found in field by 10% in FY12 as a percentage of games produced
  • Improved process efficiency and customer service by replacing previously haphazard e-mail based system with a sophisticated SharePoint and QC (Quality Center) based testing system

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Business Consultant; Angel Worldwide Trading Company, Reno, USA; [Sept 10 – Jan 12]

Angel Worldwide Trading Company was established in 2011 as the premier import-export agent and distributor specializing in luxury retail products. Based out of Reno, Nevada; their agents have developed relationships in over 40 countries. Although they primarily distribute their own brands, they are always seeking to expand their mix of products and establishing prosperous relationships with manufacturers, distributors, and retailers worldwide.

  • Helped senior executives in developing a business plan, acquiring the business space, and developing the company’s website.
  • Defined long-term organizational strategic goals in conjunction with company’s senior executives.
  • Provided leadership and direction to the senior sales executives and expanding management team.
  • Acted as a liaison between company’s executives and their outsourcing partners in India.
  • Built, developed and maintained relationships with key clients and outsourcing partners.
  • Pursued sales leads from prospective clients and delivered presentations about the business.
  • Provided recommendations to strategically enhance financial performance of the company.
  • Developed appropriate policies and procedures for effective companywide operation.
  • Monitored and controlled company’s assets and cash flow through financial analysis, and provided company’s performance reports to senior executives.

Accomplishment(s):

  • Converted an idea for a business to a real business by setting up the workspace and configuring the financial system for the business.
  • Helped company to push out several breakthrough products in the US market by establishing new relationships with Indian exporters.
  • Designed and delivered organization-wide training programs to standardize major company’s processes.

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Technical Project Manager; International Game Technology, Reno, USA; [March 09 – Oct 10]

International Game Technology (IGT) is the market leader in gaming industry, with 2007 revenue of $2.62 billion, and has over 5000 employees all over the globe. IGT is the foremost supplier of gaming machines and gaming monitoring systems in the world.

  • Provided direct supervision and coaching to the system’s automation team of 6 people.
  • Defined and implemented a product strategy and roadmap for IGT’s system automation.
  • Provided project management and direction for multiple concurrent mission critical projects.
  • Lead the offshore team and worked as a onsite coordinator.
  • Managed the end-to-end release process for Systems Automation, from the planning to deployment of the product.
  • Created specifications and plans to ensure that projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
  • Continually tracked key project milestones and adjusted project plans or resources to meet project’s objectives.
  • Identified, monitored and mitigated project risks throughout the project’s lifecycle.
  • Provided service level support for various automation projects, which included defining processes, methodologies, policies, standards and templates.
  • Wrote and developed product collateral such as product descriptions, presentations, and technical white papers.
  • Designed, developed and maintained project management system using TFS to monitor project’s progress and vendor’s performance.
  • Developed project deliverable templates and process standards to get ISO 9001 certification for our team.
  • Provided feedback for process improvement, program enhancements, and strategic alignment with company’s overall business.
  • Evaluated training and development needs of each team member, and developed training programs for each individual.

Accomplishment(s):

  • Delivered sbX automation project on time and within budget with 97% customer satisfaction.
  • Increased overall productivity of the team by 40% through mentoring, communication and implementation of efficient processes.
  • Met all goals and requirements established in the Ezpay automation framework, and reduced manual labor cost by $200,000/year.
  • Improved team morale through cross-training, team meetings and one-on-one personal development sessions.

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Team Lead – Systems Automation; International Game Technology, Reno, USA; [Jan 08 – March 09]

International Game Technology (IGT) is the market leader in gaming industry, with 2007 revenue of $2.62 billion, and has over 5000 employees all over the globe. IGT is the foremost supplier of gaming machines and gaming monitoring systems in the world.

  • Created and published project plans for assigned projects and monitored team’s performance.
  • Analyzed project’s feasibility, documented all requirements, and allotted work to team members.
  • Participate in every phase of testing cycle and handled resource management and project management modules of the project.
  • Lead, managed and coordinated the activities of 4 resources to design and develop automation tests.
  • Efficiently managed resources from remote locations, like Vegas and China.
  • Served as the primary point of contact to the internal clients during the development life cycle of assigned projects.
  • Trained cross-functional team of 5 people, on how to use the automation frameworks and tools.
  • Identified and analyzed risks, and resolved or escalated them as necessary.
  • Analyzed current test automation strategies and implemented new strategies to improve the productivity.
  • Recommended and implemented various automation framework to reduce manual labor.
  • Planned, designed, and implemented automation framework for existing manual test cases to reduce regression test cycle time by 30%.
  • Designed, developed and maintained automation framework for integration testing, using service oriented architecture (SOA) and WCF services.
  • Designed, developed and maintained GUI based automation framework for IGT’s systems such as – sbX, Advantage and Ezpay.
  • Review manual test cases against business requirements to create traceability matrix.
  • Focus efforts on improving quality standards, quality controls by identifying and implementing cost reduction methodologies.

Accomplishment(s):

  • Significantly decreased manual testing time by 4 hours/week by implementing automation framework, which reduced labor cost by $80,000/year.
  • Reduced training time by 2 hours/person by defining document standards for test automation.
  • Trained team of 5 manual testers to develop automation, and increased automation coverage by 30% through their help.

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Database Consultant; Book of Odds, Inc, Boston, USA; [May 07 – Aug 07]

Book of Odds, Inc is a startup company focusing on creating a unique database of probabilistic and statistical information which will serve as the basis for print publications and a dedicated website. My role in this project was to lead a team of 6 non-technical personnel to develop various process standards, while simultaneously working to create basic database schemas for the project.

  • Assisted in defining current processes in the company and provided recommendations for process improvements, which saved $20,000 and 800 hours’ worth of work.
  • Lead and trained the team of 6 non-technical personnel on the company’s database system.
  • Managed priorities and workload associated with multiple concurrent tasks such as database design, technical support and other managerial tasks.
  • Discussed and analyzed database needs and translated them into efficient physical database designs and structures.
  • Understood and analyzed business needs, understood existing research and designed the database according to requirements.
  • Provided in-depth technical expertise of database management systems, including database architecture, installation, and technical support of the database.
  • Supervised and coordinated activities of team by providing IT customer support services, including network and database setup.
  • Managed, developed, trained, and mentored staff on projects and assessed their performance for engagement.

Accomplishment(s):

  • Designed and developed database application that standardized many common processes and tables.
  • Provided simplified interface for data accumulation, which reduced data gathering time by 60%.

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QA Automation Engineer; Broadcom Corporation, Andover, USA; [May 06 – Dec 06]

Broadcom Corporation is a major technology innovator and global leader in semiconductors for wired and wireless communications, with 2007 revenue of $3.78 billion, and has over 6000 employees all over the globe.

  • Analyzed business needs, designed and developed automation tools to reduce manual labor.
  • Lead project teams to ensure that all supporting applications are developed on time, within budget, and beyond client expectations.
  • Created a project support team and provided single point-of-contact for all parties — clients, management, and project staff — throughout the entire project life-cycle.
  • Lead, trained, managed, and mentored a team of 4 manual test engineers.
  • Coordinated testing with cross functional teams and allocated resources by projects.
  • Developed, managed, and executed test automation strategy, test plans, and test cases.
  • Managed and distributed test coverage reports for middle management, and prepared status reports for upper management.
  • Closely interacted with development and project teams to understand system requirements.
  • Developed detailed test cases from business requirements using HP Quality Center.
  • Manually executed test cases by using positive and negative data inputs in HP Quality Center (QC).
  • Developed functional testing framework using Quick Test Professional (QTP) for GUI automation of the product testing.
  • Performed the black box testing, functional testing, load testing, user acceptance testing of the software application.
  • Created detailed QA documents including test plans, test cases and test reports.

Accomplishment(s):

  • Implemented automation tool for report generation, which reduced test management and defect tracking time by 40%.

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I.T. Consultant; Gandhi Brothers, Mumbai, India; [Jun 03 – Sept 05]

Gandhi Brothers is a manufacturer & dealer of chemicals and solvents, with 2005 revenue of INR 2.8 million and 26 employees spread over 8 different regions throughout India. My role in this company was to develop efficient technological solutions to increase their productivity, and reduce operational expenditures through automation of their manual processes.

  • Provided the policies, methodologies, and templates for managing projects within the organization.
  • Provided support and guidance to the new I.T. Manager on how to manage projects and on how to use project management software.
  • Collaborated with the VP of Engineering and other stakeholders to mitigate known I.T. risks, through innovative thinking, in order to meet and exceed client expectations.
  • Identified client’s active needs, produced design requirements, and directly translated them to the key deliverable.
  • Developed I.T. strategies with business users, defined business objectives and identified cost/benefit impact to the company for the proposed projects.
  • Collaborated with Sales Manager, Operations Manager, and Account Manager for delivering appropriate account management software by determining approach, scope, and deliverable.
  • Interfaced regularly with business unit managers to define project direction and system change priorities.
  • Implemented effective and consistent methods of communicating changes to business unit managers/stakeholders.

Accomplishment(s):

  • Increased company’s revenue by Rs. 200,000 through development of new marketing strategies and acquiring new projects, using technological solutions such as online marketing.
  • Reduced account management cost of the company by 40% through various software solutions.

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I.T. Intern; Gandhi Brothers, Mumbai, India; [May 02 – Jun 03]

Gandhi Brothers is a manufacturer & dealer of chemicals and solvents, with 2005 revenue of INR 2.8 million and 26 employees spread over 8 different regions throughout India. My role as an IT intern was to provide hardware and software support for all the organizational needs, and reduce operational expenditures through automation of their manual processes.

  • Trained and lead new engineers, who joined newly formed I.T. team.
  • Trained non-technical staff (like Account Manager, Process Manager, etc.) on how to use technological solutions for increasing operation’s efficiency.
  • Developed innovative marketing strategy through the use of the Internet, to increase company’s visibility and sales.
  • Developed efficient technological solutions such as account management software, to increase company’s productivity.
  • Assisted in resolving reported issues in a timely and efficient manner; opened, tracked, and closed trouble tickets.
  • Escalated problems as necessary and provided timely status until transferred or resolved.
  • Provided remote and on-site support for the company’s hardware and software including: desktop computers and company’s proprietary software.
  • Managed workload, customer expectations and business priorities to achieve customer satisfaction.

Accomplishment(s):

  • Resolved all the software and hardware issues of the organization with turnaround time of 24 hours.
  • Trained factory workers and non-technical staff on company’s proprietary software, which improved company’s efficiency by 30%.

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INTERESTS

•    Traveling, photography, blogging, counseling, consulting, cooking, cricket, swimming and singing.

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