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About Bhavin Gandhi

With MBA and Masters in Computer Science, Bhavin Gandhi has over 18+ years of business experience in various aspects of Leadership and Management roles in private and public organizations. Through his blog, Bhavin tries to help people to better manage, lead and organize their businesses and lives, in the 21st century.

Is your e-mail signature helpful to others? – Designing your perfect e-mail signature


Have you ever been in a situation, where you have got an e-mail from a long gone friend without any contact information about him? I am sure, most of us must have received at least one e-mail in their lifetime, which is from their close friend, but it doesn’t provide any information on how to contact them. Let’s take this for an example……Mr. X, who was your close college friend, suddenly sends you an e-mail about few things that he might want to discuss with you. What will you do in that situation? You might want to call him, but there is no contact information provided by him (no signature in his e-mail). And hence, you would rather be satisfied by responding to his e-mail instead of finding his contact information in your address book and calling him. Is that not right?

Imagine the similar situation at your workplace. Let’s say, you get an e-mail from Mrs. Y, who works in the different department, requesting specific information from you. Let’s say, you don’t have any idea on what she is asking for. So, instead of calling her (since she doesn’t have her contact information in the email signature), you would respond to her e-mail, and she might have to wait for few hours to clarify her side through to-and-from e-mail communication. Due to this long chain of e-mails, she will end up losing precious time to resolve the issue at hand. Imagine, if she would have included some basic information about herself with the contact information. Wouldn’t your response be different in that situation? Let’s say, if she would have put that she works in the licensing department as a project manager for XYZ. I am sure, this information would have helped you to put her e-mail in some context, and your response would have been much more quicker and informative.

So, how do you avoid these situations? What kind of information should you be putting in your e-mail signature? Well……..answer is very simple. You should include your name, your designation, your company’s name, your work address, your work e-mail, your work phone number, your work mobile number (if any), and your professional picture (if possible). Your name and designation should help your responder to put your e-mail in some context. Your work address might be useful, when your responder might want to mail something in response to your e-mail. Obviously, your e-mail address and phone numbers would be very handy for your responder, if they want to reach you quickly. And yeah! Though your professional picture is optional, I would highly recommend you to upload that on your Outlook or embed in your e-mail signature. Professional profile picture helps your responder to remember you by the face.

If I were you, I would have my e-mail signature as follows. Also, note that all of the contact information provided below is fake, and hence, please don’t contact me through that contact information. You can rather reach me through my ‘Contact Me’ page, which contains various ways to connect with me.

Sample E-mail Signature

I hope, these tips will help you to design your perfect e-mail signature, which can help your responder to get all the information that they need, in order to quickly respond to your e-mail. Do you have any similar tips like this, which can make your e-mail communication effective?

Thanks. – Bhavin Gandhi.

 
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Posted by on November 6, 2012 in 21st Century, Leadership, Management

 

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How to communicate tough strategic decisions to your stakeholders?


Have you ever been in a situation where you needed to layoff someone? Or imagine yourself in a situation like Yahoo!, when their CEO resigned and no one knew where the company was going. How would you have handled that situation as a leader? No matter how hard you try to keep your employees safe from the corporate decisions at the top, sometimes those decisions will affect your employees regardless of your efforts. So, how will you handle those situations? In this blog, I will provide you with few pointers through which you can communicate these tough decisions to your employees very easily.

Announcement meeting: After a decision has been made, the communication to the outside world and the larger community of workers has to be handled with firmness, transparency and candor. Let’s say, your CEO resigned, and you only communicated the news through an e-mail. Chances are……….your employees will have lot of questions about the company’s future, and there is no interactive way to address those concerns. Thus, I would recommend you to have a conference call (or a meeting) with your line managers, before various rumors start churning. And yeah! While doing this, provide them the opportunity to ask their questions. Answers to their questions will make your strategy clear in their minds, and hence, they would be able to communicate that to their employees very easily. Encourage all of your line managers to have a quick sync-up meeting with their employees to communicate this decision with their employees. If possible, have a company-wide hands-on meeting 2-3 days afterwards.

Communicate with media: Imagine, if your company had a big layoff, and you heard about this news from the media. How will you feel in that situation? In the similar manner, your employees will feel cheated, if they heard this kind of a news from the media, instead from their supervisor. And hence, it is very important to communicate these decisions within your organization, before you go public. News conferences and news releases should be given only after talking with the staff . The staff should not read about it first in the media. You need to also make sure that the media doesn’t hear about this news from the grapevine. Thus, you should keep a very small time difference between notifying this news to your employees and the media.

Notify other stakeholders: If you are laying off few people, then you might want to talk with relevant governmental agencies to notify them about the decision. If your company buys any kind of an unemployment insurance, then you definitely want to make calls to those insurance providers for notifying them about the situation. If your decision is affecting any of your commitments to your customers, you might want to talk to them immediately. Obviously, you need to notify your customers, suppliers and the community leaders through an e-mail and/or a conference call. And yeah! Don’t forget to define your future plans in your communication. I have seen many notification e-mails with the description of the problem without any clear path for the future. So, do yourself a favor, and define your future path before you go ahead with any of these communications.

I hope, these tips will help you to communicate any tough strategic decisions to your stakeholders. If you have any other ideas through which we can communicate these kind of news through transparency and sensitivity, then please feel to share it with me here.

Thanks. – Bhavin Gandhi.

 
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Posted by on October 29, 2012 in 21st Century, Leadership, Management

 

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Why should you listen to your employees while taking tough decisions?


It is never easy to deliver the bad news to your employees, but bad things can happen to any companies. Sometimes, few external factors like economy or exchange rate can affect your company’s bottom line. And at that time, company’s very survival might be at stake. And hence, you might be put in to the situation, where you have to take those tough decisions as a company’s executive. The primary challenge during these situations is – Communication. If handled incorrectly, you might risk of losing your employee’s trust and tumbling their morale. In this blog, I would like to share one of the success story, where listening to employee’s input while taking these tough decisions have helped the company.

While taking tough decisions such as layoffs, restructuring, outsourcing, etc.; you should involve your stakeholders in the planning and implementation stages. You might not be able to involve all of your employees while taking these tough decisions, but you should at least engage your senior management and department heads in the consultation process. Depending on the situation, you might want to keep employees/employee representatives apprised of the situation to avoid any surprises. On various occasions, this strategy might prove to be helpful.

Take this company for an example (company X), where I recently consulted them for downsizing. Company X had really bad financials. It was clear that they had to cut down two of their product lines, which were not performing at all. And hence, they had to layoff few of their employees due to tumbling financial situation of the company. So, instead of announcing few layoffs, the CEO announced voluntary retirement program and some pay cuts. Surprisingly, I was able to collaborate with majority of their employees and get them to agree upon a pay cut and retraining program. As a result, we didn’t need to layoff anyone. Though this was a success story, it might not work for everyone. But one thing is clear. If you are willing to share information with your employees, they will not only value your decision but they might also come up with a plan to handle the situation better.

I hope, this example can inspire you to consider your employee’s input while taking these critical decisions. Have you ever encountered similar situation like this? Are you aware of any workplace/organization that considers their employee’s input before taking tough decisions?

Thanks. – Bhavin Gandhi.

 
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Posted by on October 24, 2012 in 21st Century, Leadership, Management

 

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Why shouldn’t you let your poor performer slide?


Oftentimes, as a manager we believe that as long as project goals are being met, we can let poor performers slide. Handling poor performers can not only consumes lot of time; but if handled incorrectly, it can create a hostile work environment for your other employees. After all, no manager is looking forward to have a difficult conversation with their employees, especially in a crunch time. But if you keep ignoring these poor performers then it can create a disastrous situation for your team. You might encounter following consequences, if you refuse to deal with your poor performers.

Decline in your team’s productivity: Let’s say, Joe is your go-to guy, and a good performer. Let’s say, Steve is your poor performer in the team. Joe is monitoring Steve’s performance from last 2 months, and he sees that even if Steve’s performance is bad from last 2 months, their manager is not taking any action to correct his behavior. So, now Joe may begin to wonder what the point is of his extra efforts and working overtime. Due to the multiplicity effect of this behavior, you will have a team of 60% poor performers within few months.

High turnover rate: When your poor performers are not working, your good employees are working twice as hard as usual to keep projects on track or to correct the mistakes of the incompetent employee. If your poor performer doesn’t face any consequences from you, your good employees can lead to resentment, unhappiness, and, eventually, leave your team to seek employment elsewhere.

Creation of rumor mills: If your go-to guy (Joe) keeps on seeing that the incompetent employee is getting away with his poor performance for months, then he might think that your poor performer (Steve) might have connections with upper management. It’s human nature. When we see any wrong action from someone without any consequences, we try to think up number of reasons for justifying that behavior. In my example, some of the rumors that can stat are….What does so-and-so have on the manager? Why is everyone so afraid to reprimand so-and-so? Etc.

Though it is very difficult and unpopular to deal with your poor performers, it is your utmost responsibility, as a manager, to address these performance issues as soon as they are noticed. This practice will help you to avoid problems in the future and create a healthy work environment for your team. I hope, this blog came to you as an eye opener, so that you can handle your poor performers in the future. Let me know, if you know of any other issues that your poor performer might create. Thanks – Bhavin Gandhi

 
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Posted by on October 15, 2012 in 21st Century, Leadership, Management

 

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Become the best leader by being funny and being humiliated


Over the years, I have learned a lot about leadership and management. And when I was analyzing my knowledge, I realized that there are only two very important characteristics of a good leader, which separates him/her from the crowd. In this blog, I will focus on these two characteristics, which can make you the best leader.

Be funny:

By being funny, I don’t mean that you need to be a superstar at the break room discussions. What I mean is……..you need to have a humorous side of you to laugh on your mistakes.

One of the best leader in the world, who implemented this strategy was – Mahatma Gandhi. It must have taken tremendous amount of courage for a person like him to confess that he messed up, but he confessed his mistakes on various occasions. He not only acknowledged his mistakes but admitted them publically. And this was one of his characteristics, which was admired by his peers.

We are all humans, and we all make mistakes. But a true leader is the one, who not only admits his mistakes but learns from it. Take Johnson & Johnson for example. Their Tylenol incident is not a secret to anyone, but majority of people remember that incident by praising Johnson & Johnson’s effort of recalling all of its medicine from the counter and apologizing publicly for this huge mistake.

Thus, it is very critical for you as a leader to be able to laugh on your mistakes. It’s not enough to just publicly admit your mistakes. Make sure to take some notes. In this way, you will be able to implement your learning from this incident to the future projects, and maybe, not repeat these mistakes again.

Be humiliated:

If you want to become the best leader in the world, then you need to surround yourself with genius employees. Look at Steve Jobs, Bill Gates, etc. They have always surrounded themselves with cream employees.

Let’s say, you somehow get successful in attracting best-of-the-best employees in your team. Now, instead of learning from them and taking benefit of their knowledge, if you direct them specifically to do certain tasks then they are never going to add any value to your organization.

Unfortunately, 40% of today’s leaders would use tell-and-direct approach, since they fear of humiliation from their employees. While this approach might lead you to the desired results, you are suppressing ideas of improvements that your employees might have. Wasn’t this the exact reason why you hired intelligent workforce? So, how come we are unable to use their talents? Answer is very simple……most of the leaders are afraid of being humiliated by their employees.

Thus, to become the best leader, we should be open to new ideas of our employees, even if, that means we will look foolish in front of them when we ask questions. By developing this kind of an environment, you would be encouraging your employees to share knowledge freely, and hence, improving the overall health of your company.

I hope these tips will help you to become the best leader in today’s world. Do you have any other ideas through which a person can become the best leader?

Thanks. – Bhavin Gandhi.

 
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Posted by on September 18, 2012 in 21st Century, Leadership, Management

 

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Set Your Line Managers Up for Success


I would like to welcome Kyle Lagunas to my blog, as a guest blogger. I am glad to have him share some of his lessons from the field of HR management  – Bhavin Gandhi

In a time when the workforce is increasingly transient, your ability to identify high-performing and high-potential employees—and that of your managers—is critical. And yet, many struggle to distinguish one from the other, negatively impacting their ability to develop and retain top talent. In many organizations, performance is the primary measure of an employee’s value in the organization. Star performers are promoted and rewarded, while diamonds in the rough become disengaged and move on.

Don’t get me wrong–you should definitely value performance. But if your end goal is to build a more robust talent pipeline (and it should be), performance can’t be the only point of entry. To that end, there are strategies that any manager can apply to develop high-potentials and high-performers effectively.

Step One: Identify

High-performers stand out in any organization. They consistently exceed expectations, and are management’s go-to for difficult projects. They take pride in their accomplishments, but may not have the potential (or the desire) to succeed in a higher-level role.

High potentials can be more difficult to identify, especially for line managers. That’s because most valuable attributes (e.g. stress management, adaptability, business sense) aren’t catalytic in entry-to-mid-level roles. Potential is subjective to what a company values, of course, but there are innate attributes that distinguish them from high-performers.

Line managers’ observations are often limited to the most obvious traits (time management, communication skills, attention to detail). By working with leadership, however, managers can profile the skills that ensure success in key roles—and be on the lookout for examples of both high performers and high potentials from day one.

Step Two: Assess

An established standard of the attributes and competencies of model employees is also an essential part of objective assessment. And though there’s a distinct difference between potential and performance, experts agree that employees should be assessed on competency in both.

Each category requires a different development strategy. With a clearer picture of who falls where, managers can make more informed decisions in how to effectively develop them. For example: High Po/ Low Per employees may need to improve their ability to perform consistently, or may be moved into roles better aligned with their natural abilities. And High Per/Low Po employees would be ideal candidates for soft skill development–or for roles that require more technical skill.

Step Three: Engage and Develop

The important thing about development and engagement strategies (especially for high-potential vs. high-performance employees) is to tailor your efforts to drive the results you want. Typical engagement strategies could look something like this:

Recognition is key for High Per/Low Po employees. They need constant encouragement and challenging assignments. Rather than promoting them to roles they don’t want (or aren’t ready for), give them the independence and engage them with projects that they can take full ownership of.

Alternately, while High Po/Low Per employees are hungry for more high-impact work, they need seasoning. On the job training is a great way to accomplish this, especially when pairing them with high performers. As they develop a stronger understanding of the organization and their role in it, give them projects to manage, new hires to train, and offer cross-training opportunities.

Set Your Line Managers Up for Success

Your line managers are the gatekeepers to your talent pipeline, and they’ve got their work cut out for them. While most will have some natural ability in identifying, assessing, and engaging performers and potentials, few will be adept at all three. If you want to improve your ability to retain top talent, it starts with your line managers. Set them up for success, and invest in their development.

About the Author: Kyle Lagunas is the HR Analyst at Software Advice—an online resource for HR software comparisions. He reports on trends, technology, and best practices in talent management, with work featured on Forbes, Business Insider, Information Weekly, and the NY Times.

 
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Posted by on August 24, 2012 in 21st Century, Leadership, Management

 

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How to keep your team motivated in the crunch time?


I am sure, as a manager, you must have encountered a situation where your team has been working very hard for past few months to get that next product out of the door. And due to this situation, everyone in your team feels under-appreciated and overworked. And you don’t know how to keep your team motivated. Does this sound familiar?……..Through this blog, I would try to give you some tips through which you can keep your employees motivated during this crunch time.

Provide feedback: As far as feeling under-appreciated goes, this has to be the #1 killer of team’s motivation. During the crunch time, our focus is so much on the end result that we forget to provide feedback to our team. Sometimes it is very crucial to provide constant feedback to your team on how they are doing. This behavior not only conveys the message that you care for your team, but it also gives you the opportunity to correct any mistakes in your current process.

Communicate purpose: The second biggest killer of self-motivation is negativity. When we set personal expectations at a level that are unattainable, we start to invent reasons for why we are not achieving our goals. We start thinking about past failures that have not gone our way and weak points in our character or at least in our working style. This causes us to come up with all the reasons that we can’t succeed. Hence, to keep your team motivated, you not only need to accept that the timeline given for the project was too aggressive, but you need to also provide them with the reason of ‘why we are doing, what we are doing’. This will provide your team with some background on why you are having these aggressive deadlines, and how it will impact the business, if you don’t meet those deadlines. Also, (if possible) you need to provide them with some blueprint of the plan, so that this doesn’t happen again.

Positive reinforcement: During these tough times, I would recommend you to remember old success stories, and recognize it for what it was. The power of this kind of positive reinforcement and positive feedback can’t be underestimated. Make sure that your team is getting the positive feedback from you that they need. Always make sure to restate your team’s and individual achievements during your team meetings and one-on-one meetings with your team members. This will encourage your team to keep going.

I hope these tips will help you to keep your team motivated in the crunch time. What would you do in this situation? How will you keep your team motivated?

Thanks. – Bhavin Gandhi.

 
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Posted by on August 19, 2012 in 21st Century, Leadership, Management

 

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Make your part-time MBA work for you


Have you currently graduated from a part-time MBA program? Do you find it difficult to capitalize on your MBA? Well……you are not alone. Recently, one of my colleague, who has finished her part-time MBA, asked me similar questions. Though she has finished her part-time MBA, she was not recognizing any benefits from it. While I don’t have magical solution to make your MBA work, I have few suggestions which can help you.

Communicate with your manager:

GenerationXIf you are like me, and if you are also working on your MBA while working full-time, then you should communicate your intentions to your manager before you even think of starting the program.

Some of you might be hesitant to share this knowledge with your manager, since you might be afraid to see the reaction from your manager. While some managers will see this communication as an effort from your side to change your existing job, 90% of the manager see this as a potential growth opportunity for their employees.

What can happen here? Either your manager will be impressed by your initiative of pursuing further education to help towards your job, or he will just neglect your entire conversation. Well……you don’t have anything to loose here. But if you don’t have this conversation with your Boss, then you have everything to lose.

I remembered, when I had this conversation with my boss…..he was not only impressed by my decision to improve my knowledge, but he also took the initiative to find out more information regarding the tuition reimbursement program in my company. As a result, I ended up paying only 30% of my total tuition cost for the entire program.

Implement your learning at work: 

Most of the people who pursue their part-time MBA want to get a head in their existing job, so that they can get promoted to the next level. Though the idea behind this thought process is very nice, they lose their focus in middle of the program.

I have seen numerous MBA students, who get busy in their day-to-day coursework that they forget to implement their learning at their workplace. Thus, at the end of their MBA program, they have this knowledge which they can’t apply to their existing job, and hence think of changing their job instead of growing within the same company.

By implementing your learning at your current workplace, you will not only practice your knowledge and get better at it, you will also increase your visibility within your peers. Imagine, if you are working in software company as a software developer and going for your MBA in finance. Though these two subjects are completely different, you can still use your finance knowledge to assess the business impact of your new project. Wouldn’t you look more prepared when you are presenting your next development idea to your VP, and providing him with all the stats on how this project will help the organization to succeed?

Thus, you should always try to find opportunities where you can practice your MBA learning at your work place.

I hope these examples were helpful to uncover the full potential of your part-time MBA program. In the meanwhile, if you have any other ideas through which you can make your part-time MBA work for you, then please feel free to share those here.

Thanks. – Bhavin Gandhi.

 
 

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Why part-time MBA is more worth than a full-time MBA?


Business Week Ranking

This is a long lasting debate. Some people prefer to do a full-time MBA as compared to a part-time MBA. Though you can’t say which one is better over another with utmost certainty, I would recommend part-time MBA for working professionals as compared to a full-time MBA. Obviously, there are various reasons why you want to do a part-time MBA, but some of the primary reasons are as follows:

Cost savings: Unless you got accepted to an Ivey League University for your full-time MBA, I would recommend you to do your part-time MBA from some local University. It will save you some tremendous amount of money. Let’s say, if you were to do your full-time MBA from some University. In that case, you had to quit your job for couple of years. Let’s say, you are earning $50,000/year right now. That means, you are losing $100,000 in two years of your education period, because you won’t be working full-time during that time. In addition to your loss of income, you have to pay for the tuition from your own pocket, which might be anywhere between $50,000 to $200,000. In short, you would be losing on an average around $150,000 ($100,000 + $50,000) during these 2 years of your full-time MBA. Let’s say, you somehow magically find a job in this economy with your full-time MBA, which pays you $15,000 more than your previous salary, then also you will take at least 10-15 years to cover that cost. Isn’t that right?

Minimal risk: Other than the huge cost savings, part-time MBA comes with other additional advantages. And one of the most important advantage is – minimal risk. If you are a working professional, then chances are …… your current employer might be covering partial or full cost for the entire program. Thus, you don’t have to come up with the tuition amount from your pocket. Let’s say, you started your program and in the middle of it, you somehow didn’t end up liking it. In that case, you can just quit, since you haven’t invested much of your personal money in this initiative. In addition to this, you don’t have to spend much time studying for GMAT or GRE, since most of the part-time programs (like Harvard Extension School) offer few classes as Grad Special, and if you perform well in those classes then you get to enter in to the program without giving your standardize tests. This will ensure that you like the program before you actually get admitted in to one, unlike the full-time MBA program.

Understand the other side: When I first thought of doing my MBA, I wanted to do it to understand what my Boss does. Being from a technical background, I always had a problem understanding the strategic decisions taken by my company. I was much more involved in the technology as compared to the business behind it. My part-time MBA provided me with the opportunity to understand the business perspective better. I am not saying that I couldn’t have learned the same thing through full-time MBA, but if I were in the full-time MBA program, then I wouldn’t have the opportunity to connect this learning to the current work environment. Most of the times, I would learn something from my MBA classes, and I was able to directly apply that learning at my work place. And that has helped me retain approximately 60% of my concepts, which I wouldn’t have otherwise remembered due to lack of practice. And maybe, this is the key reason why one should prefer part-time MBA over full-time program.

I hope these tips will help to choose between full-time and part-time MBA program. Do you have any other reasons due to which you would prefer a part-time MBA program over a full-time option?

Thanks. – Bhavin Gandhi.

 
 

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How to sell your online MBA degree to future employers?


OnlineMBAHave you finished your MBA through an online program? Are you unable to experience any benefits from your degree? Well…..you are not alone. More than 50% of the employers still prefer an MBA candidate with the traditional classroom experience as compared to an online MBA student. Despite of this stereo types of an online MBA candidate, you can still succeed with your degree. You just need to know, how to sell it. With this blog, I am going to provide you with some pointers through which you can get the same benefit out of your online MBA program as compared to any other in-class MBA program.

Capitalize on cultural awareness:

If you are doing an online MBA from a Tier 1 or Tier 2 level school, then chances are…….you must be working in a diverse team with people from different countries. You should use this experience as your strength during your job search. Mention those specific projects on your resume to portray your knowledge of cross cultural understanding. With most of the major companies going global, this experience will definitely work in your advantage, if presented correctly.

I would also recommend you to provide some specific examples on your resume on how you had solved some of the cross cultural conflicts. These kinds of smaller examples can help you bring up this topic during your in-person interviews. And you can then elaborate on that in further details. It goes without saying…..try to connect your experience with the company’s current needs of working with cross cultural teams.

Be the leader of your virtual teams:

If you think of it, all the project teams in an online MBA program are nothing but a virtual team. In your program, you must have worked with different people from different time zones to finish certain projects. And hence, you should also capitalize on your experience in working with remote/virtual teams. Don’t just say…..”I have worked in a virtual team”. Try to be more specific on your resume. Provide examples on how you resolved issues due to time and language barriers during your project. It wouldn’t hurt, if you can talk about those experiences in your in-person interviews, and maybe summarize with lessons learned during your experience.

In today’s world, lot of companies operate in different locations. Thus, most of their meetings, projects and day-to-day activities are virtual. Thus, if you can prove that you have not only worked in that environment, but you have also learned how to improve those communications in that environment; then you would definitely standout from the crowd.

I hope these tips will help to sell your online MBA degree to your future employer. Do you have any other ideas through which you can show the importance of your online MBA degree to your future employer?

Thanks. – Bhavin Gandhi.

 

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