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Tag Archives: Management

Practical ways to make your Team Meeting more interactive.


Team MeetingWe have all been a part of some kind of a team meeting in our lives. Though these meetings often start as an interactive exercise between you and your team members, they tend to turn into some boring status meeting down the line. As a manager, I am also guilty of making my team meetings boring. For example: When I first took over a completely new team, few of my team meetings were very interactive, where I was trying to understand my team’s needs, and my team member’s working styles. I used to ask them bunch of questions and make sure that their inputs are heard. But after few months, I got used to my team and their working styles, and hence, my focus shifted on improving productivity and eliminating issues. Obviously, as a manager we should be focused on our priorities, but we should always consider the team meeting as the opportunity to make relationships between our team members, and refocusing them on our company’s vision.

Invite guest speakers: By this, I don’t mean to say that you should go ahead and start spending your company’s dollars on inviting motivational leaders to your team meetings. Though once in a while, it wouldn’t hurt to invite someone, you can’t sustain this expensive initiative for long. So, my suggestion is to invite the guest speakers from your own company. If you work in a medium size companies like mine, you won’t run out of options. And this initiative will not only help you in building good relationships within your company, but it will also educate you and your team about the roles and responsibilities of other teams within the organization.

Recognize others: This is not that obvious. I am sure, as a manager, you must be recognizing the work of your employees during the your team meeting, but you might not have given this opportunity to your employees so that they can recognize their peers. Though the concept of this idea is very simple, it will do wonders during your team meetings. This approach will open up the communication between your team members, and help you build the trust relationships within themselves.

Leave with a positive note: After 3-4 months of taking over a new team, my team meetings have also become boring and predictable. And due to the nature of work that we do (testing), we were in the forefront of all the bad news about our products. Due to this, most of my meetings were very negative, and we came out of the meeting as if everything is coming to an end. So, I have implemented a simple but efficient solution. At the end of every team meeting, I required all of my team members to come up with at least one positive thing about their work during this past week. It did sound cheeky at first, but after few weeks, all of our team members came out from the meeting with something positive about themselves, and their overall attitude had changed towards their work.

Give a pizza party: I am not expecting you to provide pizza during every team meeting, but it wouldn’t hurt to provide food during some of your team meetings. I try to do that twice a year, once in the summer and once in the winter. Shifting your team meetings to lunch time and ordering some food for your team will provide them some motivation, and eating together with the team members will provide them the opportunity to socialize within themselves. In order to not make this an awkward event, combine this activity with some other interactive activity like “5 things about you”, “Things you would like to do outside of work”, “Your major accomplishments in life”, etc.

I hope, these simple activities can help you make your team meetings alive again. Do you have any other suggestions?

Thanks – Bhavin Gandhi

 
 

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How to end corruption in India (Part 1)?


CorruptionWith Indian elections around the corner and lots of tweets going on about the corruption in India; I couldn’t stop but think, how can a new leader stop an age old tradition of bribing? Is it only the responsibility of the new leader to change the overall culture of India? What about the people of India? Do they not bare any accountability in prospering this corrupt government culture from ages? Obviously, people have the intrinsic responsibility to be the part of this cultural change, but the major changes can be implemented by the new leader in order to reduce corruption in India. Following is one of the ideas through which we can achieve this goal.

I still remember that day from 2003, when I had to go with my friend to check out the application process for the new passport application. During that time, there was no consistent information available for a simple task like a passport application. No one could predict what kind of documentation will be asked for at the application counter, or how long it will take to finish the entire process. During our first visit, we ended up inquiring about all of that information, and noted down all the necessary procedures to acquire the passport. Next day, we took all the desired documents, which we had noted down the other day, and started our journey again. But during our next visit, the same person told us that we need to notarize all of these documents, and get few other documents. Obviously, we were two naïve kids at that time, who hadn’t experienced life. On our third visit to the passport office, we had realized that this was more than just missing documents. What would have happened to that officer, if he would have just given us the list of required documents at once? Ah. We had then realized that this was the sign given to us by the government officer to give him some extra money under the table. Though we didn’t give any bribe, and visited the passport office at least 8-10 times before getting our passport; most of the people would have given some money, and would have got their work done in 1-2 visits.

When people give bribes to the government officers in India, they are looking for a convenient way to finish their work. Shouldn’t these kind of tasks be convenient to begin with?  Applying for a passport is not a complex task. I shouldn’t be giving some extra money to anyone for doing their regular job. Do you agree? If we were to have the consistent and transparent information available to us before making our trip to the passport office, we wouldn’t have to go through 8-10 different inconvenient trips to do a simple task. Unfortunately, that is how things work in India. For a country like that, where everyone is mostly busy and working 24×7, bribing an officer seems a convenient way to get your work done, instead of hunting for the right information to apply for your passport, ration card, etc.

One of the prevalent reasons behind the corruption in India is….restricted access to the information. When the same and consistent information is freely available to all the citizens of India, they can take their own decisions based on that information. Unfortunately, that is not the case in India. From applying for your birth certificate to applying for your death certificate, there is no centralized and consistent source of information where you can get all the information about all of these applications. Thus, you have to depend on the government officer’s best judgment on what kind of information you need, and how to apply, etc. There are many people in India, who would rather bribe the officer in order to get their work done, instead of visiting the office 4-5 times. Unfortunately, most of the government officers take advantage of this fact, and use the lack of transparent information to their advantage in order to get some extra cash under the table.

Thus, we need a centralized,  transparent and consistent source of information in the Indian government.  If we have that kind of a system in place, government officers are less likely to take benefits of our needs, and more likely to concentrate on their basic duties of helping people. And, maybe, then people of India can demand answers from the government officers based on the facts and consistent information, instead of basing their questions on their assumptions. Let’s make the system more transparent, so that we can hold our government accountable for their actions. If you had all the required documents for applying for your passport, then you should be able to get it within a certain time period. If you don’t get your passport application processed within the average processing time, then you should be able to question the officer and hold him accountable as per the transparent guidelines published by Indian government.

What do you think? Will transparency of information bring a new cultural shift in India? Will it be able to help us in reducing the amount of corruption in India?

Thanks – Bhavin Gandhi

 
 

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5 signs of being a bad manager


Bad ManagerMany managers fail to recognize their mistakes. Sometimes its not their fault at all. They just don’t see the early signs of their management failure, and hence, they can’t fix the underneath issue. After all, you can only fix something, if you know what is wrong. Thus, in order to help these managers in identifying the initial signs of failure, I am writing this blog. Through this blog, you should be able to see some initial signs of your leadership failures.

Higher turnover rate: Every organization experiences some kind of turnover in its positions, especially in the market-based economies like the Untied States. However, at least 40% of the turnover in the market place is due to the bad manager. If you are seeing more than an average turnover in your team, then its your time to analyze your leadership skills and management style. When inordinate amounts of turnover exist in your group, it may be that you might be alienating valuable staff members.

Hard time to fill positions:  When you loose people from your team, hiring from within the organization should be your first and most cost- effective option. When you are finding it more difficult to fill these positions within the organization, it may be that you might have developed a reputation as someone for whom it is difficult to work for.  Though it is not always the case, you might want to analyze the reasons behind not being able to fill these positions. It might be telling you something about your hiring practice or your reputation in the organization.

Increase in employee’s disputes: If you are a bad manager, then you must be seeing lot of disputes between you and your team. If Human Resources staff members are called upon frequently to mediate specific human relations issues, then it might be the time for you to do some self-analysis about your management style. This is a clear sign that you are not able to control your team members, and hence, you will not only loose some respect in their eyes, but you will also be seen as an ineffective manager in front of your superiors.

Performance reviews are challenged: For a good manager, a performance review is nothing but an opportunity to document something that happened during the year. Neither the employee nor you should be surprised by seeing any comments written in the review. But that doesn’t happen all the time. Few managers always have an issue during the performance review period, where their performance reviews are challenged by their employees. If you are one of those managers, where your performance assessments are often challenged by your employees, then it’s a sign that you are a bad manager.

Company’s policies are neglected: One of the signs to identify that you are a bad manager or not, is to observe your team. If you are frequently neglected in the decision making process, and if your employees are frequently neglecting the company’s policies and procedures, then it’s the time for you to analyze your management style. If you are deemed difficult to work with, then often your team members and other employees will follow the path of least resistance, and completely ignore you in the decision making process. This should be the clear indication that your management style needs some updating.

I hope, through my blog post you can get few hints about your current management style. Please share your comments here, if you agree/disagree with my point of view.

Thanks – Bhavin Gandhi

 
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Posted by on March 13, 2014 in 21st Century, Leadership, Management

 

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Is my business idea practical? Will it work? – Find out your answers here.


BusinessExperimentIn my last blog, I discussed about how to kick-start your part-time business. Due to overwhelming response of my readers and their curious questions such as….”How would I know that my business will work?”, I thought of writing another blog. In this blog post, I will provide you with some ideas through which you can test your business model very easily and effortlessly.

You will find your prospective customers by getting out of your building, spreading the word, and through word of mouth. I would advise you to use the networking as your primary tool, instead of cold calling people. Try to explore your existing friend and family circle, and develop those new relationships. Try to contact and meet with your potential customers, experts, or people who can introduce you to potential customers or experts — through your family, friends and other contacts.

Start with your primary contacts. Talk with your family, friends, neighbors, colleagues, church or professional association members, and others in your personal network. You will be surprised on how much people are willing to help. Tell them about your new business idea. Ask them if they know anyone who might have a professional interest in your business. Get as many names and contact particulars as you can. Prepare a list of experts and expected customers, and then start asking them questions.

The most important thing you want to ask them is…..whether or not your business model is workable. Some of the important questions that you might want to ask them are…..

  1. Will your customers be confident about your capabilities do the job? I mean, do you possess the key resources and/or partners needed to deliver the promised value? Do your proposed key activities support the value provided?
  2. Do any of your prospective customers care about the value you can provide to their business/lives? Are they willing to pay for the product/service that you are offering? Is your asking price too much for the service/product that you are providing?
  3. Will you be able to bear all of the costs needed to implement your business model? What kind of other hidden costs will you encounter in the future (according to their experience)?
  4. Through which channels do your customers want to be contacted and served? Are you possessing appropriate customer relationships attributes required to sustain in that market? 

During these meetings, make sure to avoid selling your products/services. Your meetings should focus on validating your personal business model assumptions from the customer’s perspective. Also, when you ask someone for help, they are more likely to be responsive as compared to the experience when you try to sell them something.

Please make sure to record each answer for your future reference. Try to analyze these data before you make any changes in your business model. Don’t go overboard with the analysis. Just try to come on a conclusion, which can tell you if your service/product is different than others, and if customers are willing to pay for it.

I hope, this blog has provided you with some pointers through which you can test your business ideas. Do you have any ideas through which one can easily test his/her business model? If so, please share it with my readers through the comments below.

Thanks – Bhavin Gandhi

 
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Posted by on February 26, 2014 in 21st Century, Leadership, Management

 

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How to effectively deal with your Perfectionist Boss?


PerfectionistsHave you ever worked under a Perfectionist Manager? By perfectionist, I mean to say … Type-A personality. I am sure, if you have ever worked for a perfectionist boss, then one thing is for sure…..you must have noticed that they hold everyone to the higher standards, and they never get satisfied, no matter how much hard work you put in. Though this perception of Type-A personality boss is true, there are some ways through which you can make them happy. And hence, like my last blog post, I am going to provide you with some pointers through which you can make it easier to work with your perfection obsessed boss.

Respect their decisions: Actually, Type-A personality bosses are often right when they say their ideas are better. They are usually experienced and very knowledgeable on the topic (that’s my general observation). But when people are not allowed to give feedback, to try things their way, or to make mistakes, they can’t develop their potential. Therefore, even though Type-A bosses are good trainers, they don’t allow their employees the freedom to develop to the point where they can take over for the boss. And hence, you should take their criticism well and expect to learn from them. Have an open mind, when you present your ideas to them. Expect multiple revisions to your proposals by your boss. In this way, you can benefit from your manager’s experience while doing things your way.

Uncover all the assumptions: Perfectionist managers don’t ask for feedback from others because they don’t feel they need it; they already know what’s best (according to their perception of themselves). They tend to express their opinions freely on how things should be done, and what others are doing wrong, even when their advice may not be wanted. Thus, you should always ask questions to see what information the boss has assumed that you already know, and then determine whether the boss already has a “correct” solution in mind. While finding more information, use these questions that will appeal to your boss’s self-confidence and provide you more information… “We need your help.” “You’ve had a lot of experience in this, what do you think?” Let them feel in control, but get all the information that you need.

Earn their respect: It is very difficult for a perfectionist manager to delegate responsibilities. They want employees to do the work in a way that they themselves would do that work. Thus, it is critical to earn their respect in order to get your work done right. To earn their respect for your work, you should always respect Type-A personality traits. Try to be at work on time each day (consistently). Finish your projects on time. If you can’t finish your work on time, then involve your manager in the decision making process from the time when you encounter a big issue. In this way, your manager can be informed about the complexities of the issues that you might be encountering, and maybe, lower his/her expectations. Another thing you might want to do is to make your work look neat, well supported, and accurate. Review each stage of an assigned project face to face with the boss, so that his/her confidence level in your work increases over time.

I hope, this blog helps you in dealing with your perfectionist boss. Have you ever worked for a Perfectionist Boss before? If so, how did you deal with that situation? What other ideas can you give to my readers?

I will be waiting for your interactive comments. Thanks. – Bhavin Gandhi.

 
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Posted by on July 16, 2013 in 21st Century, Leadership, Management

 

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How to effectively deal with your Introvert Boss?


Introvert BossHave you ever worked under an Introvert Manager? In my opinion, managers should always be people person with soft skills, but that is not always the real life scenario. You must have seen (or experienced) multiple situations, where an introvert person is in the management role because of his/her experience with the subject knowledge, connections with the management, or something else. No matter what is the exact reason behind this, you might come across these kind of situations more often than you might think. Thus, in this blog post, I am going to provide you with some pointers on how to deal with your introvert boss effectively and respectably.

Don’t increase their insecurities: Introvert managers spend too much of their time and energy in safety seeking to keep from looking like fools, being blamed for something, or even losing their jobs. Thus, you should try not to put them on the spot. Asking their opinion in meetings does not make it easier for them to participate; instead, it increases their anxiety. So, you should always try to ask them their opinion in one-on-one settings, where they feel more comfortable. Don’t ask vague questions during this one-on-one sessions. You should rather ask specific instructions about how, what, when, and where; so that you don’t have to bug him/her multiple times about the same information. If possible, do some homework before you ask these specific questions. Go through some scenarios, where you can address all policy impacts of his/her decisions in the same meeting. This will limit your visit to his/her office, and it will get you all the information that you might need.

Take decisions by yourself: Introvert managers always attempt to remain safe by avoiding to make decisions by themselves. Thus, I would recommend you to take new initiatives by yourselves. And if needed, take important decisions by yourself, after talking to other employees and stakeholders. During this process, you need to make sure that you keep your manager notified (or informed) about these initiatives, so that he/she doesn’t consider you as a threat to his/her power. It is comparatively easy for an introvert manager to provide his/her opinion on some decision, rather than taking that decision by themselves. It would also help, if you can show him/her your decision process, and how you came to a given decision from all the other alternatives. In this way, you can increase your manager’s comfort level by providing him with pros and cons of all the other alternatives.

Don’t expect any feedback: Introvert Managers feel more comfortable working with things than with people. For example, they might do well working at restocking items or finding glitches in a software program. They will enjoy inventory control, ordering supplies, and detailed work but be less successful in dealing with employees and employee problems. Thus, they seek/provide little feedback and disclose little information. In fact, introvert managers not only feel uncomfortable around people, but they actually fear them. So, don’t expect any praise, guidance, criticism, or help from your introvert boss. You might have to provide these for yourself or ask your colleagues to do so. Due to the sheer nature of your boss, you might want to set up a 360 degree survey for your job performance. In this way, you will be getting true and real feedback from all the people you work for, and may be, this can help you in getting that next promotion, which you might not get, if your performance is only judge by your introvert manager.

I hope, this blog helps you in dealing with your introvert boss. Have you (or do you) worked for an Introvert Boss before? If so, how did you deal with that situation? What other ideas can you give to my readers?

I will be waiting for your interactive comments. Thanks. – Bhavin Gandhi.

 
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Posted by on June 26, 2013 in 21st Century, Leadership, Management

 

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Can you win your team’s trust by blaming the upper management?


Blaming managementAs a line-manager, it becomes really tempting to distance yourself from your own superiors. It seems an easy option to win the hearts of your employees by blaming aggressive deadlines, overtime, and new process changes to the upper management’s initiative. Isn’t it? Does this mean that you have discovered a gold mine to develop a trust relationship between you and your team?

It’s not quite that easy. If you want to create bonding with your employees then there are other avenues to do so instead of creating this bonding over being a victim of the upper management together. By blaming all the unfavoring decisions to your upper management, you are eventually damaging the confidence of your team. Some of the side effects may be…..

1. High turnover: Your team will feel that they can’t trust the organization anymore, and hence, they will start looking for their next career move.

2. Team stagnation: Due to the negative perception of the upper management, your team will think that their inputs are not valuable in the organization. Thus, they will stop providing their valuable inputs to you, and hence, they won’t be able to provide any value to the organization.

3. Loss of respect: Even though you started blaming the upper management for all the negative decisions to build the trust between you and your team, you won’t be able to help yourself from losing the respect of your team. Due to your negative publicity of the upper management, your own team members will think that you are weak and powerless in the organization. And hence, their respect for you will decrease over time.

Thus, when you think that the easiest escape from your team’s negativity is to blame the upper management, then think twice. Don’t ever use phrases like…..“I don’t know why we’re doing this”, “no one ever consults with me on these new initiatives”, “I disagree with this upper management’s decision as well” etc.

A true leader should have the courage to represent the upper management and their views. If you disagree with their decisions, then instead of blaming them in front of your team members, confront them, try to understand the reasons behind those decisions. And remember……by blaming your superiors, you are not going to build any relationships, you will only lose respect of your team.

 
 

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How can you cultivate a team of innovative employees by modifying your behavior?


Lead Your Team For InnovationIn order to change your employee’s behavior, your behavior should change as the manager. I am a strong believer of “Lead by example”. And hence, in this blog post, I will provide you with few tips on modifying your behavior to encourage innovation in your team.

Listen to your employees: Listening intently to your people is sometimes the most sincere compliment you can give to them. By listening to them, you are signaling them that their feedback is very important to you, and you are willing to experiment with their ideas. This behavior will not only accelerate innovation in your team, but it will also give you some insights that you might otherwise miss. I know, it is very difficult to listen to someone, when you don’t agree with them. I would suggest you to note down those disagreements in your notepad or OneNote, while having these conversations. By doing this, you can clearly understand their viewpoint, and still be able to address your disagreements after they are done talking.

Withhold judgment: You can’t cultivate a team of innovators without cultivating your trust relationship with them. Your employees will stop coming to you with their ideas, if you hold their poor performance in their past projects against this new idea. Listening with an open mind will encourage your people to generate and evaluate their own solutions. So, next time when you hear a new idea from a poor performer, keep an open mind. First listen to his/her idea before neglecting it. Even if you don’t agree with their idea, disagree respectfully by clearly laying out your concerns. In this way, they can understand the clear reasoning behind your decision, instead of making up some story of their own regarding this rejection.

Ask questions: While listening to your employee’s ideas, make sure to ask lot of questions. Asking appropriate and effective questions will typically result in less defensiveness and resistance from them. These questions will not only give you an opportunity to understand their idea better, but it will also provide them an opportunity to reassess their idea from a different perspective. And make sure to take longer pause, while asking this questions. This behavior will provide your employee with some time to respond, and it will help you to show them you are listening to their input.

Embrace failures: Obviously, with highly innovative projects, your frequency of failures will increase. After all, not every innovation will work out, and give you positive results. Right? During these situations, you need to embrace your failures. I would recommend you to have a post project meeting to address these concerns for the future projects. During this meeting, you need to ask your employees some questions like……”What have you tried?”, “What worked?”, “What have you learned so far?”, “What would they do differently next time?”, etc. These questions will not only give you the perspective for the failure, but it will force your employees to rethink their strategies for the future innovations. I am sure, this self-realization will help them in the future. And hopefully, they won’t come to you with their ideas, unless they find out a way to deal with these concerns in their future projects.

By encompassing above changes in your behavior, you won’t be just improving the trust relationship with your employees, but you will be encouraging them to think on their own to become better innovators. So……..what else would you modify in your behavior to encourage innovation in your team?

Thanks. – Bhavin Gandhi.

 

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How to gauge your leadership perception without asking your teammates?


FeedbackIn my last blog, I have mentioned few methods through which you can measure your leadership perception through your team’s feedback. What if you don’t want to ask your team directly? What if you don’t feel comfortable asking your team about your leadership style, and how they perceive it? Are there any other ways through which you can get the same information without confronting them? The answer is YES. Yeah! You can find out what others think about your leadership without directly asking them, but it is slightly tricky. And hence, I will provide you with few pointers in this blog through which you can look for those passive signs, which can help you to measure your leadership’s success without confronting your team directly.

Look for signs: You need to identify the intrinsic indicators that measure how others respond to your leadership style and approach. For example: How often do you get commitments and buy-ins of your ideas and work assignments from your teammates? What can these indicators tell you about your leadership? Do your employees seem truly interested or are they just going through the motions? Do people show up for your meetings? Do people complete their assigned tasks? Do people offer suggestions to improve the methods or processes in place? Are people willing to take on new challenges or do you need to coax them? Does their vision align with your vision?

Measure turnover rate: Another effective way to gauge your leadership perception is to look for ways to measure job satisfaction in your direct reports. If you have turnover, then you need to assess the turnover rate. You should look into the exit interview data very carefully. It can reveal the crucial data, which can help you to assess your leadership style. The exit interview can answer lot of important questions for you. For example: Do you develop talent by providing career growth opportunities for your team members? Do you direct your employees to training and development programs to harness their skills and competencies?

Look for understanding: Third and very effective method of measuring your leadership perception is – understanding between you and your team members. You need to continuously look out for signs of understanding from team members. Some of the questions that you might want to ask yourselves are……..Do your teammates agree to do one thing but deliver another? Do your employees look for or often need clarification from you? How much rework is required for most tasks? Do others see you as a clear and strong communicator?

I, personally, have only used these methods to gauge my leadership perception, but if you have used any other methods to find the same information, then I would love to hear them. So……..what other signs have you looked for while measuring your leadership style?

Thanks – Bhavin Gandhi

 
 

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How to gauge your leadership perception through your team’s feedback?


FeedbackLeadership’s perception is the key in deciding how effective is your leadership. If your team has the wrong perception of your leadership style, and if they do not consider all of the external factors that shape your leadership style, then they might cause few negative consequences for the organization and yourself. Thus, it is very essential to look at your leadership style from your team member’s perspective. And hence, I will provide you with few methods through which you can measure your leadership perception in the eyes of your team.

360-degree review: In order to get an unbiased feedback from your team about your leadership style, you need to find appropriate methods for soliciting that feedback. And the best way to get that feedback is by initiating a 360-degree review of your leadership performance and ability. I would advise you to coordinate with your manager or Human Resource representative to ensure that the process is carried out professionally and in a manner suitable to your workplace. Be sure to solicit and include multiple peers from a variety of sources to get as many perspectives as possible. If you have a small HR department in your company, or if you don’t have enough resources to do a 360-review, then you might want to try creating a free survey on a website like SurveyMonkey with specific questions related to your leadership style.

One-on-one: Another method through which you can get an unbiased feedback from your team regarding your leadership style is through one-on-one meetings with your team members. I would advise you to coordinate a series of one-on-one candid discussions with the people you respect as leaders and your team. From the feedback of those leaders, who have a vested interest in developing you as a leader in your organization, you can get some advice or experience that may be valuable to help you grow as a leader. While the feedback from your team members will help you to understand what works and what doesn’t work in your existing leadership style, so that you can tweak your current style to become a better leader.

Customer feedback: Customers are the reason why we are here. And hence, it is very critical to obtain your customer’s feedback to get an outside perspective of how you lead your team. What does the customer feedback say about you as a leader? Are customers willing and eager to work with your team? Are the objectives clearly defined to achieve the desired end results? Does the customer see you as an advocate for your team and your organization? How do you perform in crisis management situations? If you don’t directly interact with the end consumer of your end product, then get the feedback from the team that you support.

Have you ever found the need to measure your leadership perception? If so, what other methods have you used to gauge your leadership perception in the eyes of your team?

Thanks – Bhavin Gandhi

 
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Posted by on April 8, 2013 in 21st Century, Leadership, Management

 

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