Virtual Teams are slightly different from your normal teams, and hence, they require slightly different skill-sets from your team members. Working in a virtual team is not for everyone, only certain types of individual can perform well in a totally remote team. They should be highly motivated, enthusiastic, and flexible. Thus, it becomes very important to hire someone who can work effectively with minimal supervision than hiring someone who is familiar with a particular toolset. And hence, I would like to provide you with some tips through which you can assess the personal qualities and the tools experience of a candidate during his/her interview.
Technology competence: If you are hiring someone who can work remotely, then you need to make sure that she is comfortable with technology. You can perform a simple test during the interview itself to gauge the competence of the candidate with technology. Just set up the interview using the technologies that you would use when working with the team, such as VoIP, web cams, email, instant messaging, and so on. It will quickly become apparent how comfortable the candidates are with working with the technology and how they handle it when things go wrong.
Self-accountability: Here is where the behavioral and scenario-based questions come into play. You should ask very specific questions which can help you understand how the candidate reacts to a big problem and how she holds herself accountable for the work that she does. You can ask questions such as… How do you organize your workspace? How do you plan your day? How do you keep up with the office when you are traveling for work? How do you manage distractions when working from home/office? What types of distractions are the most difficult for you to overcome? Etc. With these questions, you are trying to find out if the candidate can work on their own, or will they require hand holding to perform their basic tasks. After all, working in remote team is no joke.
Ability to work remotely: Once the candidate answers your questions, ask more detailed questions that examine the candidate’s motivations and behaviors. It is very important to find out how comfortable is the candidate with working remotely. Ask specific examples about the time when the candidate has worked remotely. Tell them to elaborate on their experience. For example: How was your experience working remotely? Was it positive or negative? What did you not like about that experience? What organization techniques have you implemented to identify your priorities? When working virtually, how do you establish a rapport with teammates you have never met? By asking these questions, you are trying to figure out if the candidate is comfortable working remotely, and how she will fit in your remote work culture.
Synergy with your team: As with any hiring decision, skills alone are not enough to ensure that a candidate will be successful on your team. The candidates must also possess personality and character traits that fit with the other team members. If you have a choice between someone who is knowledgeable but obviously difficult and someone who is less experienced but enthusiastic, consider choosing the less-experienced-but-enthusiastic person. You will likely have far fewer personnel issues, and may get someone who will build team synergy.
I hope, my blog can help you find the right candidate for your virtual team. If you know any other ways through which we can improve the hiring process for a virtual team member, then please feel free to share it here. Thanks – Bhavin Gandhi