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Simple tips to create an innovative environment for your team

17 Feb

I really feel proud and motivated when my clients call me up, and give me feedback regarding my work. One of such experience happened yesterday.

Jitesh (my client) is a small business owner, who runs his graphics design business from India. Few months ago, he came to me and asked – “Bhavin, my business is doing bad. Our customers are not happy with our products, and it seems that we have lost our innovation capabilities in the rapid expansion. Can you help me fix this?” Yesterday, he called me up again and told me – “Bhavin, your ideas worked. Our customer satisfaction has increased by 40% as compared to last year, and we are coming up with really great designs. You should check us out. Thanks for your help, buddy”.

So, what happened between now and then? Trust me, I didn’t gave him any magical powers through which his employees started innovating. I knew that he has top performers in his team. What he might be missing is – the innovative environment. And that’s what I provided to him. Following are couple of tips that helped him in creating an innovative work environment.

Implement a suggestion box system:  Don’t just have a suggestion box, which does nothing. Have some mechanism to review these suggestions on daily basis (assigning a resource to review these suggestions on part-time basis would be your best bet). Make it a simpler process, there should not be any lengthier forms and long paperwork. I would recommend you to provide an intranet application with four key elements – idea, implementation plan, evaluation, accept/reject. And yeah! Have some mechanism to recognize these ideas. For example: great ideas of the year award.

Have an event for the best ideas: If there is an important issue that needs some creative ideas, then why not have an event where people with the best idea wins something? You can also have a  team contest where teams post ideas on an intranet site and everyone can vote for their favorite. Or throw a party where people have to contribute ideas to get treats such as snacks and drinks.

So, what do you think? Do you have any other ideas to create an innovative environment? If you do, then please feel free to share your opinion with me. I would love to hear from you. Thanks. – Bhavin Gandhi

 
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Posted by on February 17, 2011 in 21st Century, Leadership, Management

 

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How to create a perfect Action Plan

23 Jan

ActionPlanThanks to LinkedIn, this weekend I met my old friend from high school. He is now a Manager at one of the biggest MNCs (Multi National Companies) in India. While we were talking on skype, I came to know that he is also facing similar work challenges as other Managers.

Almost all the Managers create Action Plans to make sure that a particular amount of work gets done. But most of the times, they forget to follow up on the assignments. I have seen many managers, who work on problem-and-solution kind of approach. They will have many action plans for other items, but they don’t get any priorities until failure to execute those plans disrupts the normal operation of the business. In that case, they forget about the old action plan and work on resolving the current issue. This keeps on happening again and again. So, what can you do to ensure that Action Plan is taken seriously?

I can’t tell you the perfect answer for this question, but I have developed few strategies throughout my experience, which helps me in ensuring that my Action Plans are implemented properly.
– Request your managers to kick off biweekly meeting, stressing the import-
ance of the Action Plan. This meeting will help you in getting all mangers on one page, and ensuring the importance of the Action Plans.
– Invite different team leads in these meetings to share their stories about some of the key competencies and why they are critical to the success of the organization.
– Don’t forget to send a copy of the Action Plans after every meeting. This action plan should contain: action item, person responsible to finish that task, probable end date for that task, etc.
– Ask the group members to set up a meeting with their supervisors to
go over their Action Plans as homework.
– Make sure that your supervisor or leader must attend this meeting on regular basis to stress the importance of these meetings.
– As homework, ask each participant to meet with each of his or her team members to informally listen to each worker’s career goals.
– And yeah! Don’t forget to review the results in a follow-up session. Even if your goals have changed from the last meeting, you should still follow-up. This will give you the opportunity to at least document the to-date progress of that particular action item.

So, what do you think? Do you have any other ideas to create a perfect and workable Action Plan? If you do, then please feel free to share your opinion with me. I would love to hear from you. Thanks. – Bhavin Gandhi

 
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Posted by on January 23, 2011 in 21st Century, Leadership, Management

 

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3 simple tips for empowering your virtual team

28 Nov

Wow! What a busy last month? With holiday season approaching, I wanted to make sure that I finish all of my work before people leave for their holiday break. Just a few months back, I worked with a company in India, where I worked as a liaison between the company and ERP consultants to implement a new inventory management module. This month, my biggest challenge was to train their personnel in using the new system with the help of those consultants. The road was full of obstacles with many challenges of virtual teams, but I somehow managed to do finish that task on time. And with this blog, I will discuss some of the methods that I used to make my virtual teams succeed.

Set clear expectations: To get your teams off to a running start, you must set clear expectations. Before coordinating the training effort, I had created a training plan, which was far more detailed than my current MBA classes. It clearly stated roles and responsibilities of each person involved in the training with the training schedule and a back up plan. This plan really helped me in reducing those redundant e-mails and other wasteful coordination efforts.

Pass on the torch: In real life, it is not a good idea to keep all your eggs in one basket; in virtual team environment, it is not a good idea to have only one contact person. Thus, my policy is not to allow team members to dominate a team by force of personality. I like to rotate team captains. In my team, every member will rotate leader and follower roles. This mechanism helps me to get to know each individual, and helps each team members to practice their leadership skills during the project.

Give tools to communicate: I believe that in a team project, team members should have as many tools as possible to communicate with each other. When I got the names of team members in my team, I distributed their e-mail addresses, skype id, and telephone numbers to everyone. I also establish team specific synchronous chat rooms in which conversations are automatically archived, giving all members a record of discussions. I also provided team with a private asynchronous message board. I would recommend you guys to use tools like Google Groups, Windows Live Space (Skydive), etc.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi

 
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Posted by on November 28, 2010 in 21st Century, Leadership, Management, Virtual Team

 

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Got my first part-time consulting contract, now what?

24 Oct

I can’t believe, it had been a whole week since I wrote my last blog. This week was really busy with lot of sleepless nights and lot of ice tea. Working full-time and consulting part-time is not an easy task. I would not recommend you to consult a business part-time, if you can’t keep up with all of your appointments in your outlook calendar.

Anyways, I am not here to tell you how to manage your time well (at least not in this blog). Before I start, I would like to thank my readers to read my blog and sending their replies through e-mails and comments. In their responses, lot of people asked me to write about the next step after getting the first client. Through this blog, I would like to answer that question.

I do management consulting on part-time basis, so most of my views would be helpful to part-time consultant instead of those full-timers. Following are few tips, which might help you when you get your first client/contract.

CommunicationCommunication, communication, communication: This is the key element of every consulting business. Being a part-time consultant, it will be really hard to communicate with your clients. Whatever may be the case, you need to communicate with them on regular basis. If you are consulting local businesses then invite their executives on lunch. You will be amazed to know – how much you can talk over the lunch. Voice conference will work too. I would also suggest you to gather and read as many documents as you can. Defining the business problem CORRECTLY is really important. And yeah! Try to keep your clients informed in EVERY STEP of the process in implementing the solution.

TechnologyLeverage technology: If you are a part-time consultant like me, then you want to be transparent about your progress with your clients. If you are a management consultant, then it becomes even more difficult to provide some tangible output every day. Thus, I would advise you to use solutions like – Google site, Google docs, Windows live documents, etc. This will provide proper visibility of your work. Using skype for video conference is another cheap way to communicate with your clients. I have lot of clients from my home country (India), and skype had really helped me to better communicate with them. YouTube can be helpful too. I create separate private channels on YouTube for my clients, if there is any training required.

DocumentsKeep record of your work: This would seem obvious for any consultant, but you will be surprised to know that only 20% of the independent consultant keep DETAILED LOGS of their work. Keeping an engineering log will help you in many ways from tracking your time to reusing your material. I, myself, don’t have the fix pricing model for my clients. Sometimes I charge them on a contract basis, sometimes on commission bases, and sometimes on hourly basis. Whatever may be the case, keeping track of your time worked on a particular project will help you to provide competitive pricing to your next client. Keeping all of your historical documents will help you to not only reproduce your material but also you can learn from your own mistakes. After all, we all learn from our mistakes, the key is to RECORD your past and learn from it.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi

 
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Posted by on October 24, 2010 in 21st Century, Leadership, Management

 

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Manager’s triplets for today (Part 2)

08 Oct

ManagerWe live in the 21st Century, businesses are becoming more and more complex with increasing government involvement, outsourcing, innovations, etc. I believe that  we are on the verge of big paradigm shift in – how we do business. In this article, I will provide few suggestions for tomorrow’s manager to cope up with this change, as a follow-up of my last blog.

Be flexible: In recent years, the dynamics in business world have changed. Thus, management techniques should become more flexible, more in tune with the needs of the business, employees, and the environment. Managers should work to be more adaptive to new ideas, new technology and brand new processes. If managers become more flexible then they can create a win-win situation for their businesses or their employees. One of the good example to be flexible would be: Re-evaluate your mission, strategy and goals more frequently than before, in order to adjust to the uncertain and changing environment.

Be humble and open minded: Today’s managers should not assume that they know the answer to everything, because more often they won’t. Things are changing so rapidly that your yesterday’s knowledge might not be valuable in today’s situations. Thus, as a manager, you need to be willing to hear hard truths from your employees, your customers, your suppliers and anyone else closer to a changing marketplace than you are.

Be up-to-date with information: The world is changing faster than ever. Today’s technology might be obsolete in 2 years time. Thus, today’s managers need to be up-to-date with the information. They not only need to know what’s going on with their customers and competitors but they need to be informed about recent innovation in their field. For example: A.G. Lafley, former CEO of Procter & Gamble, who required his top executives to go out into the field and talk to the ordinary women who use P&G products.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi

 
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Posted by on October 8, 2010 in 21st Century, Leadership, Management

 

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“5Cs” of Leadership in the 21st century

30 Sep

Leadership is becoming more and more critical for all the businesses as they change rapidly with the time. Researchers have proposed many leadership models over the years in an attempt to develop theories that describe, predict, evaluate, and develop better leaders.  These efforts to develop leadership theories have been only marginally successful and thus new and more complex theories have continued to evolve in an attempt to fill this void. In this article, I will focus on five important concepts of leadership, which might help you to be a better leader.

Critical Thinking

Critical thinking and problem solving: Today’s organizations are highly dynamic, and variety of problems can arise on a given day. Thus, it is important for a leader to be able to identify critical problems and resolving them in timely manner. Today’s leaders should look beyond the immediate issue and identify the source of the problem, so that it doesn’t happen again.

Creativity and innovation: Creativity is not necessarily about become another Einstein or Picasso. Creativity can be as simple as new ways for old situations. For example, on the board or with management, you might get new energy by changing meeting formats, or seeking to solve old problems in new ways. This approach has worked for many big companies like Google, Apple and Twitter; and it can definitely work for your business too.

Team WorkCollaboration and teamwork: In today’s complex businesses, collaboration is becoming really important. For example: TCS, an Indian I.T. consulting firm, has more than 100,000 employees and more than 40-50 verticals. With collaboration between these large pool of employee base, TCS can share its best practices within these different verticals and employ efficient processes all over the organization.

Cross-cultural understanding: With existing virtual teams and increasing outsourcing in the businesses, today’s leaders need to understand the importance various cultures. When communicating with people abroad, leaders need to know both the strategy and structure in cultural and communication  patterns. As a leader we need to develop a strategy to foster cross cultural ideas and opportunities.

Communication of information: In today’s business, it is important that an organization’s leader get beyond providing information and direction. Communication is an act of gaining understanding and commitment from individuals, in order to learn from others and build an exceptional organization. Thus, as a leader we should use tools such as the intranet, emails from the Leaders, All hands meetings and blogs as a means for the Leaders to communicate with employees. This will definitely help you in creating the best organization.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi

 
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Posted by on September 30, 2010 in 21st Century, Leadership, Management

 

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Manager’s triplets for today (Part 1)

25 Sep

If you’ve stepped one foot inside an office these days, you’ll probably be struck by the diversity of people inside. There are young and old coming together. Introverts and extroverts go about their daily business shoulder-to-shoulder. There are simply all kinds of people, motivated by different things. If you’re a manager of people, you likely already know this. One of your employees might be totally self-sufficient, easy to work with, and take criticism well. Another may not be able to get over the fact that you went with TFS 2010 when they wanted a different product, and now they’re letting you know about it. In this article, I will provide few tips for better managing your employees.

Communicate

Better communicate: Businesses are changing drastically, those days are gone when Managers were just focusing on the day-to-day operations, and still performing well.  In today’s businesses, Managers need to effectively communicate with cross-functional teams, customers, clients, and stakeholders to survive and thrive.

Cross-train your people: As a Manager, have you ever been in to the situation where you had enough man power to accomplish certain task but you didn’t have the required skillsets? I am not sure about you, but I have been in that situation before. At that time, it becomes really hard to justify hiring of one other resource. Thus, it is very essential in today’s businesses to cross-train your team.  Cross-training will provide you with the team of people with multiple skills, who aren’t qualified for just one narrow task, and who can be redeployed as the situation demands it.

Boss

Be a colleague and not a Boss: In tough economic climate like this, manager’s involvement in their employees goals and career is becoming more and more critical to empower your employees to deliver their best. As a manager, you can no longer afford to be seen hiding in your office and ordering your employees. It is really important that you get along with your employees to give them confidence and build trust. If you are successful in recognizing yourself as their colleague instead of their Boss, then you would be surprise to know the positive result in your team.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi.

 
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Posted by on September 25, 2010 in 21st Century, Leadership, Management

 

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Learn Leadership from the fundamentals of Physics

21 Sep

Picture of PhysicsYesterday was – one of those days, where I was helping my nephew with his 5th grade physics homework. While explaining him the fundamentals of physics, I got to realize that there are many similarities between physics and leadership. What is physics, after all? Physics is the general analysis of nature, conducted in order to understand how the universe behaves. And Leadership is about analyzing people’s abilities, and encouraging them to contribute in making something extraordinary happen. In this blog, I am going to talk about – how physics can teach us a great deal about leadership.

One of the fundamental laws of physics states that “for every reaction there there is an equal and opposite reaction”. The same is true for leadership, “for every action a leader takes, there is a corresponding reaction from followers”. As leaders we often underestimate the influence we have over our followers. Thus, we need to make sure that – we ask the right questions, tell the right stories, and set the right example. We should be conscious about what we say and how we act.

Have you ever proved/disproved any hypothesis using scientific method? The method is very simple: you just need to find out one observation to disprove the given hypothesis, if you can’t then you proved the hypothesis. This scientific method of proving hypothesis is directly related to leadership. Leaders are always under the microscope. People will only need one observation to hurt the reputation of the leader. Look at BP, Toyota, and Tiger Woods for examples. It only took one bad incident for them to destroy their brands. Thus, as a leader – we should be consistent in what we do, not often, but each and every time.

Basically, leaders should always be cautious about what they say and what they do. As a leader, we should try to set a good example for our followers.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi.

 
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Posted by on September 21, 2010 in Leadership

 

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Improve your business by being kind

12 Sep

BeingKindIn the past, I have talked about – how businesses/organizations are changing in the 21st Century. And it is clear that the 21st Century is not for the unprepared, rigid, or weak organizations. To be a successful organization/business in today’s fastest changing environment — characterized by technology, intense competition, global market forces, and escalating expectations — organizations need many things: customer centric approach, courage to change, continuously improving processes, and best leaders.

But I guess, I forgot to mention the personal aspect of the business – people. In today’s businesses it is becoming more and more critical to be kind with your employees. One might ask, does this even matter? Its business. What does kindness have to do with the business? Often people see business as a choice between being kind and being successful. When one couples a caring attitude toward others with a strong and savvy business approach, kindness becomes a business asset. I am sure that some of you must have experienced some kind of performance improvement in your employees when you were kind to them for some reason. Am I right? There must have been some incident, when you said “Good job” to your employee and saw some kind of performance improvement, right? Actually, the fact of today’s world is – we can no longer conduct business as usual and expect it to be successful. To be more successful in your business, we need to be more personable. We need to care about our employees to get better results. Kindness works both ways.

Lack of kindness can cost tremendously to any business. Often thought of as poor customer service, low kindness capital causes customers and clients to flee rapidly, and usually permanently. Particularly now, in the electronic age when there are so many choices, clients will simply move on if they suspect they are being treated poorly. They have many options. They will buy elsewhere, even at an elevated price, if they do not feel cared for. Companies that fail to develop kindness capital are not as successful as their kind counterparts. Highly skilled employees are also highly sought after, and they will move on too — to companies that practice corporate kindness.

So, one might ask: “I understand the importance of kindness. Now, what should I do to develop that?” Answer is very simple. Following are few ideas that you can try on:
1. Build your reputation as someone, who cares about their employees, customers, stake holders etc.
2. Give and garner reciprocal kindnesses and favors from others.
3. Learn to be someone that others like. Develop a helpful approach.
4. Be appreciative of others. Try to find good in everyone.
5. Connect with others and build a strong network.
6. Treat everyone like your own. Treat people in the way – you want to be treated.

I hope my article was helpful, and I am eager to hear your feedback. Thanks. – Bhavin Gandhi.

 
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Posted by on September 12, 2010 in 21st Century, Leadership, Management

 

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I.T. doesn’t matter – Bhavin Gandhi’s Review

30 Aug

“IT Doesn’t Matter” is the article published in the May 2003 edition of the Harvard Business Review (Carr, 2003). It examines the evolution of information technology in the business world and demonstrates how IT is built into the infrastructure of today’s world. But as its availability increases and its cost decreases, IT will become a commodity input. And like any other commodity in the history, IT will not allow a business to create a competitive advantage. Hence, the author proposes not to invest heavily on IT projects.

The author makes several good points in his article such as – businesses have over-invested in underutilized technologies without analyzing its strategic advantage. For example, few years back I wanted to buy a new laptop. So, I bought a new MacBook Pro with Photoshop CS4. As a MBA student, I hardly use high processing applications. There was no need, whatsoever, for me to buy a Laptop with 2.6GHz of processor and 4GB of RAM. But I might have felt the need to be on the bleeding edge of the technology, and may be most of the IT enthusiast managers feel the same way.

While the author has many convincing arguments regarding his stand, I still believe that – IT matters more than ever in today’s world. The author seems to confuse IT with computing. Cars, Trains and Air Lines could be considered commodities. Transportation isn’t. I agree that major elements of computing have been turning into commodities, like CPU, RAM, Disks, etc. But IT is more than that (Freund, 2007).

Dr. Harold contradicts the author’s stand in his paper about technology and e-government. He suggests that without IT, effective and competitive organization is impossible and nothing gets efficiently done (Wesso, July 2004). He goes further by saying that – if IT is not being procured and deployed effectively and efficiently, then that matters very much. Appropriate IT use may not enable an organization or society to ‘get ahead’, but it is very vital just to ‘keep up’.

This article is based on the assumption that businesses have overestimated the strategic value of IT. I agree that businesses should manage the tangible aspects of IT as a commodity because the opportunities for ‘strategic differentiation’ with IT have become scarce. But I do not agree with the author’s stand on this topic. I believe that the author’s opinion might have been biased due to the ‘dot com’ bubble burst, as this article was written during that time.

I believe that the author has over-stated the fact that IT holds no strategic value at all. On the contrary, I believe that IT has become an irreplaceable part of the business. For example, I used to work in a company named Book of Odds, Inc. (www.bookofodds.com). Being a small sized company, this company didn’t have a big budget to spend on their marketing efforts. So, they utilized tools of social media to market themselves. This approach gave them more visibility than they would have got through other means of marketing. For this ‘social media marketing’ initiative, the company didn’t have to invest much in its IT infrastructure. But the benefits got from this initiative were way more than the investment. Thus, IT certainly provided strategic advantage for Book of Odds, Inc.

In today’s world, we are overloaded with information. And IT can help us analyze this information for our benefit. Thus, if use right – IT can differentiate your business as compared to your competitors. And IT matters more than ever, in this fastest changing world.

References:

  1. Carr, N. G. (2003, May 01). IT Doesn’t Matter. Retrieved Aug 24, 2010, from Harvard Business Review: http://hbr.org/product/it-doesn-t-matter/an/R0305B-PDF-ENG
  2. Freund, G. (2007, Jan 03). IT doesn’t matter, part 1. Retrieved Aug 24, 2010, from Rough Type: http://www.roughtype.com/archives/2007/01/it_doesnt_matte.php
  3. Wesso, D. H. (July 2004). Technology, e-government & economic development. Centre for e-Innovation.
 
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Posted by on August 30, 2010 in 21st Century, Leadership, Management

 

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