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Tag Archives: Performance Management

How to design an internship program that works for you and not for the intern?


InternshipHave you ever been in a situation, where you have invested so much time and money in hiring the cream interns, but they never chose to work for you after graduation? This is not true in today’s economy, where students are thankful to have any job. But still……..I am sure, most of you must have seen a situation where your intern accepted a job offer somewhere else, and your time invested in him/her didn’t pay off for you. Through this blog post, I will provide you some high level ideas through which you can design your internship program to help YOU.

Summer Interns: Don’t get me wrong, but I am a huge fan of pay offs when it comes to business. I understand that you want to help your interns to grow his skillsets. But at the end of the day, you should also be benefited from this relationship. After all, you are investing your time and money to train this intern. Thus, to take the best work out of a summer intern, I would advise you to provide him with few smaller standalone projects. For example: projects related to testing, nice to have projects, bug fixes, etc. This practice will ensure that your work gets done, while giving you an idea of work ethics, self-sustainability, and leadership skills of your intern. I would also go further by saying…..you should hire only those students, who have only one semester to go. This will give you an opportunity to hire that candidate without disrupting your work flow too much.

Full time Interns: Most of the companies don’t offer this program. But I would highly recommend to include this program in your internship. This kind of internship means…..hiring someone part-time, probably 20 hours a week, while he goes to school. I would prefer to hire a local candidates over out-of-state candidates for this kind of internship. This will not only improve your relationships with local Universities and help you to get better full time candidates in the future, but this will also give you an opportunity to get out of paying unnecessary relocation costs. For this kind of internship, I would hire anyone from senior to about to graduate. Since, their working hours need to flexible due to their school schedule, I would assign them projects which require minimal supervision and are of lower priority.

CO-Ops: This kind of program is neither famous nor talked about. But this is my favorite internship program. CO-OP, formally known as cooperative education program, gives an opportunity to the employee to hire someone for an entire year to work for full time. In short, this is like hiring an inexperienced contractor for an entire year. I would mostly hire this kind of interns for a specific projects, which requires medium supervision, and which can be done within a year, OR some manual effort like testing, data entry, etc. I would recommend you to target those schools, where they offer online classes. Thus, if you really like this person during his contract period, you can then keep him as your full time resource, while he simultaneously finishes his school. Try to hire a Master level candidate who is about to finish his school in the next semester. In this way, you will get a resource who is mature but flexible.

I hope these tips will help you in making your internship program work for you instead of working just for your interns. Let me know, if you have any other ideas through which you can improve your internship program, so that you have a reasonable pay-back on your investments. Thanks. – Bhavin Gandhi

 

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How to fire someone without getting sued?


Have you ever fired someone? Were you ever in the situation where your employee’s growth was stagnant, and there were no other options other than firing that employee? Well……trust me, this situation arises more often than you would think. So, what would you do in this situation? Let’s say, you went ahead and got rid of the poor performing employee without any prep work. In that case, you might end up like my friend Naveen (changing the name for protecting privacy). Naveen fired his poor performer few months back, and now he is getting sued for ‘retaliation’. Obviously, this kind of examples should not become a roadblock in your job while performing your duties. Thus, I am providing you few tips through which you can fire someone without having the major risk of getting sued.

Give one more chance: Imagine….if you were the employee, who is on the line and about to get fired. Obviously, you don’t want to be in the situation where you think that you are a peek performer and your manager hands you a memo saying… “You are fired”. Thus, I always recommend managers to treat their employees as they would like to be treated. Hence, make sure to give your employee the last fair chance to improve his performance. Don’t just have verbal talks with him, make sure to document this and forward it to HR to put on his file. This will provide your employees with one last chance of improving their performance, while it will provide you with a supporting document, if you ever get prosecuted.

Work by the book: Before you take any drastic steps like this, make sure to read all the HR specific and company specific guidelines. If I were you, I would talk to my HR business partner or company’s attorney before even thinking about this. And before even talking to your HR personnel, I would recommend you to prepare a file which should contain all the documentations showing that you have had communications with your employees regarding this problem (i.e. e-mails, memo, etc.). When you have this discussion with your HR personnel, don’t forget to talk about all the minute details of your employees like his race, gender, recent leaves, etc. I have seen various situations, where employees have sued their employer for firing decision on the basis of their race or gender, and the firing decision didn’t have anything to do with that. Thus, it is better to disclose all the facts with your company’s attorney beforehand.

Have a crime buddy: By ‘crime buddy’ I meant to say, someone who knows the same information as you. In most of the situations, I would recommend you to include your immediate manager or the HR business partner. This practice will make sure that someone will back you up, if there are any legal proceedings in the future. Most of the managers know this fact, but don’t know how to implement this. Here is one tip….have a lunch with your immediate manager, discuss about this issue during the lunch, and then forward all the current documentation to him/her. This will ensure that you are not the only person accountable for this decision.

I hope these tips will help you in the unfortunate situation of firing someone. Let me know, if you have any other ideas through which you can save yourself after firing someone for their poor performance. Thanks. – Bhavin Gandhi

 
 

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How to catch fake resume/profile during your hiring process?


CatchFakeResumeRecently, I am in the process of hiring someone in my team. As I move along with that process, I keep on encountering various fake resume. Times are tough, maybe that’s why genuine people are becoming desperate to compete with these fake profiles, and they are also including false information on their resume. While I might not have a complete solution to avoid these fake people, I have few tips through which you can prescreen these candidates before taking their interview, and save your precious time.

Avoid the perfect match: Have you ever seen a resume which exactly replicates  your job requirements as it is posted on the job portal? I have seen many resumes, which contains exactly same wordings as  they appear in the job requirements, and that too in the same order. This should give you a strong signal that this person has directly copy pasted the job description in his job profile. So, don’t even bother interviewing these kind of people.

Avoid out of context keywords: If you get a resume that has all the keywords that you are looking for, but if they are out of context, then chances are….. it has some falsified information. For example: Java, C#, Windows 7, Linux, etc. Someone who has the knowledge of these keywords would easily classify these keywords properly, and they won’t seem out of context. In our example, they would say…… they know programming languages like Java and C#, while they have administrative knowledge of OS like Linux and Windows 7.

Avoid resume without contact information: If you received a good resume which doesn’t have any other contact information other than just an e-mail ID, chances are….this might be a resume of a fake person or a person with fake information. I would not even consider a resume that doesn’t have a contact phone number and a proper residential information.

Google their names: This practice has helped me a lot. Before I decide to give a call to someone, I always go online and Google their name. In today’s day and age, you can find out lot of information about your job applicant by just googling their name. One time, I was going to call someone for an in-person interview and I happened to google his name, and I found out that he was convicted for two different theft charges from his past two jobs. Thus, I highly recommend you to check their online footprints before you call them for an interview.

Call them before an official interview: Technology has made everything possible in past few years. If you work for a company, which has their own video conferencing tools then please make use of those tools before you invite someone for an in-person interview. If you are working on a budget, then use free conferencing tools like Skype or Meebo for a prescreening interview. You should always prescreen out-of-town people using these tools, so that you can save some valuable hiring money, which you might otherwise spend on scheduling their travel arrangements.

I hope these tips will help you to catch any fake resume during your hiring process, and hence avoiding any hiring mistakes. If you have any other ideas through which you can improve your hiring process then please feel free to share it with me through your comments. Thanks. – Bhavin Gandhi

 
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Posted by on April 16, 2012 in 21st Century, Leadership, Management

 

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Manager’s Guide: How can I make it easier for a new hire to transition in my group? (Part 3)


SelfAssessmentOnce you are done training your new hire on the workings of your team and the organization (see my previous blogs), you can then go ahead and talk to her about her development within your organization. This will not only help you to develop some strong relationship with your employees but also motivate her by demonstrating that the company is willing to invest in her future. In this blog, I will provide you with some practical tips through which you can motivate your new hire.

Motivation: It is very essential for you as a manager to discuss what are meaningful motivators for your employees. Make sure that your new hire knows about your existing employee’s values and energizing criteria. You should also explain her the potential financial incentives (i.e., cash sharing, bonuses). Describe the potential opportunities for advancement with the team, department or company, and how she can advance herself to achieve those motivators. Don’t just train her theoretically on how we will measure her accomplishments, but provide some specific examples of her probable accomplishments. For example: You will work on this software development project, and your achievements will be measured against the total time and budget required to finish this project. This will give her a clear picture of how your team recognizes accomplishments. She can then work towards achieving those goals, and making your team successful in the process of doing that.

Learning & Development: No one wants stagnant employees, who can’t grow with the organization. Thus, every new hire should be explained their growth options by their managers. As a manager, you should always inform your employees about the path to succeed. You should not only explain them what is expected from them to advance their career in your organization, but you should also talk about opportunities to participate in associations, professional organizations or networking groups through which they can succeed. You can go one step further by finding out how your employee likes to learn (seeing, listening, doing), and then exploring what skills and abilities your employees seek to develop in order to perform the job more effectively. You can also take this opportunity to discuss how your employees can prepare for future responsibilities, and what type of developmental opportunities are available.

I hope these tips will help you to become a better manager by providing a clear direction for your newly hired employee. Let me know, if you have any other ideas through which you can help your employees to easily transition to your company. Thanks. – Bhavin Gandhi

 
 

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How can you deal with your micromanaging boss without quitting your job?


ManagementStyleDon’t get me wrong. Micromanagement is also a style of management, and sometimes it is needed to manage some employees, but it doesn’t work in 80% of the professional environment these days. What will you do, if your Manager is a Micro-manager? How will you handle that situation?

I got the idea of writing this blog from a conversation that I overheard in the café. The conversation goes something like this…………..

  • Mr. X: What happened to you? You don’t look so good.
  • Mr. Y: Don’t ask? Tough times at work.
  • Mr. X: Tough times? I heard you even got promoted few months back. What happened all of a sudden?
  • Mr. Y: That’s the problem. My new manager is a Micromanager. He keeps tabs on me. I can’t even go to the men’s room without informing him. I feel I am in some kind of a prison. Do you know any other jobs that I can apply for?
  • Mr. X: I am sorry to hear about your situation. You know what? There is this Project Manager Job that recently opened up in my firm, and I think you would be a better fit for it. Let me pull some strings and I will get back to you.

Let’s assume that Mr. Y was right, and his manager was at fault here. What would have he done? In this blog, I will provide few pointers to effectively deal with your Micromanager.

Talk to him about it: I am a huge believer of second chances. And that is the reason why, I would recommend you to directly talk with your manager about this (preferably in your one-on-one session). Some managers are micro-managers by nature, and if you don’t point out that this style of management annoys you, then he will never know about it, and might not change his style of management. At least by having this conversation, you are giving him a chance to change.

Decide a fixed time for rounds: Most of the micromanagers like to make 5-6 rounds a day to check up on their employees. Obviously, you might not be able to change their behavior overnight, but you can definitely work with them to agree upon some fixed timings for their rounds. In this way, they don’t feel like they are losing their control over you, and at the same time you get some fixed time of their visits, so that you can prepare yourselves.

Establish your SMART goals: There are very few managers, who are micromanagers by nature. Most of the other managers use the micro-managing approach because they want to continuously monitor your performance. What if…… you take a proactive action about it, and work with your manager to establish your SMART goals? In this way, your manager will have an established method through which he can measure your performance. Thus, he won’t need to visit your cubical 24×7.

I hope these tips will help you to better manage your micro-managing Boss. Feel free to comment on my blog, if you have any other ideas to deal with your micro-managing Boss. Thanks. – Bhavin Gandhi

 
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Posted by on March 12, 2012 in 21st Century, Leadership, Management

 

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How to deal with a poor performer in your team?


Have you ever encountered a situation where you had to have a difficult conversation with your employees? Or have you ever put any employee on a Performance Improvement plan? It is very unfortunate that some of the Managers try to avoid those situations. Instead of having appropriate conversation with their employees, they try to avoid those situations. Well, I am not a master of these conversations by any means, but I have few tips through which you can handle this situation well.

Verbal discussion: Let say, you have a poor performer in your team. And despite of your numerous efforts to improve his performance, he didn’t improve. In this situation, I would advise you to have a personal discussion with him, if you haven’t done that already. This one-on-one discussion will give you an opportunity to explain your concern about his performance, while it will give him an opportunity to explain his side of the story. The purpose of this meeting should be to let him know about your concerns, so that he can correct those behaviors.

Document your concerns: After you had your verbal discussion, you should always make sure to document those communications via e-mails or memos. This will help you not only in any legal proceedings that might arise in the future but it will also help you to reiterate your point. Your e-mail should contain summary of your discussion reinforcing your message and the place where this discussion took place. It’s a good idea to let the employee know that they will be receiving a follow up email after the meeting. Explain that it is to ensure each party is on the same page regarding discussion points. This can circumvent the perception that you are using the email for “tracking” purposes only.

Follow-up discussion: You should never have a discussion with someone, and then not follow up with that. I would advise you to schedule a follow-up meeting regarding your verbal discussion as soon as you send the follow-up e-mail. Of course this meeting might not happen within 1-2 months, but it’s always a good practice to keep a checkpoint on these kind of discussions to make sure that you don’t forget it. And yeah! Make sure to have a specific agenda for this meeting. For example: specific projects that he might be working on, his performance improvement within last month, action plan to success, time frame for improvement, etc. Don’t forget to include all the consequences clearly and visibly in this meeting request. This will ensure that your employee is aware of all the consequences before you decide to take any action.

I hope these tips will help to become a better manager and effectively deal with your poor performers. Let me know, if you have any other ideas through which you can effectively deal with your poor performing employee. Thanks. – Bhavin Gandhi

 
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Posted by on February 13, 2012 in 21st Century, Leadership, Management

 

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How to demonstrate your value to your new Manager?


Have you ever felt that your Manager doesn’t know your value in the team? Have you ever been in a situation, where you think that you are exceeding your goals, while your performance review says something else? If you ask me, these are very common situations in professional world. I only manage 10-12 people at this time, but it becomes harder to provide personal attention to everyone in the team. So, imagine if you were to manager more than 20 people. It becomes next to impossible to provide personal attention to everyone.

I guess, my colleague (let’s call her Mrs. X) encountered a similar situation. Mrs. X came to me the other day, and told me that her new manager rated her performance really badly. I saw her past performance reviews, and they were all saying that she was above average employee in all of them. So, what happened so suddenly? Well, in her case…..she got a new Manager just few months back. And he might not have knew her potential yet.

If you were Mrs. X, what would you have done? Before I hear your answers, I would like to share my advice that I have given to her.

Meet with your Manager: If I were Mrs. X, I would have met with my Manager immediately and I would have discussed my performance review with him directly. If possible, ask your Manager if your Ex-Manager can be in this meeting too. If he allows your Ex-Manager to be in the meeting, then you can strengthen your case by getting his feedback to make your case even stronger. Make sure to give some background to your Ex-Manager before he comes to this meeting, so that he can come prepared.

Prepare your case before the meeting: Please don’t show up in that meeting without any preparation. This will look really bad on your side. So, please do a favor to yourself and prepare your case.

  • Make a list of all the accomplishments that you have done this year.
  • Highlight some of the biggest achievements that you have accomplished during the year.
  • Make sure to take your older performance reviews from HR and bring it to the meeting.
  • Jot down few points explaining why you think that you are above average employee.

Suggest some possible solutions: You can’t be right all the time. Let’s say, there is a huge conflict between your perception and his perception of your work. In this situation, rather than getting mad at your Boss, you should try to suggest some solutions. This will demonstrate to your Manager that he can trust you on taking initiative and understanding his point of view. You can start your conversation by saying “What I can do is…….we can work together to create some SMART goals for me, and let’s monitor my performance through that. In that way, we will both have shared accountability, and I will have some measurable outcome against which I can measure my performance. Also, we can arrange one-on-one periodically to go over my performance, so that we can track my progress in a better way.”

I hope these tips will help you to prove yourself in front of your new Manager. Let me know, if you have any other ideas through which you can demonstrate your value to your new Manager. Thanks. – Bhavin Gandhi

 
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Posted by on January 16, 2012 in 21st Century, Leadership, Management

 

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