Bhavin Gandhi

Leadership lessons from George Zimmerman and Trayvon Martin’s trial

George Zimmerman and Trayvon Martin

I am sure, if you live in the US or if you are connected to social media, you must have heard the buzz about George Zimmerman and Trayvon Martin’s trial. There may be various reasons why you might have heard-of (or followed) this trial. This case has opened up various discussions like stand your ground law, racism against African Americans, and the gun ownership in the United States of America. Though no one will exactly know about what happened that night, other than Trayvon Martin and George Zimmerman, we can get some leadership lessons from this trial. Thus, in this blog post, I am going to share my observations on this trial from the leadership perspective, and what we can learn from it.

Truth will eventually come out: As you might have seen in the George Zimmerman trial, the truth about profiling Trayvon Martin as a black person came out eventually. No matter how hard the media and Trayvon Martin’s prosecutors tried to portray the story that George profiled him as a black person, the transcript of George’s conversation with the 911 operator says the complete story. From that transcript, it is obvious that George’s action of profiling Trayvon as a black man was the response of the question asked by the 911 operator, and not any kind of a racist act. This example clearly displays that …. No matter how hard you try to hide/modify the truth, it will come out eventually. Thus, try to be truthful to yourself and the world. If you are always truthful, you won’t need to live under the fear of getting exposed. I understand; some truths are really hard to handle. But don’t make them your weaknesses by hiding them, try to be upfront about them, and learn from them. By speaking the truth, accepting your failures, and implementing appropriate strategies to address the crisis, you can come out as a true winner like Johnson & Johnson after Tylenol crisis. There is no benefit in hiding the truth.

You can’t make everyone happy: Even though George Zimmerman’s verdict is out, and he was found not guilty, people are still protesting on the street for justice. After seeing all the facts, some people are still using this tragedy for their personal/political benefits. Let’s be clear, this case was never about racism. There were no factual evidence found, which proved this allegation. It was not about Blacks vs. Whites, since George Zimmerman was of mixed race. But yeah! This case definitely makes us rethink about the self-defense (or the stand your ground) law. The only thing, we can learn as a leader from this example is …. No matter what decision you take as a leader, there will always be people who won’t agree with your decisions, or who will use your decisions against you for their personal/political benefits. Thus, believe in your instincts and take your decisions to make the majority of your stakeholders happy. Though you should thrive to make all of your customers happy, don’t worry about it too much if you can’t improve your customer satisfaction rating from 98% to 100%.

Base your decisions on facts: After following this case for a while in the media, I have realized that some of the people are making their opinions on the basis of what they have heard/read in the news or in the social media. Some of the people seem to be disconnected from the facts, and still blame this case on racism. As a leader, you might find yourself doing the same thing sometimes. For example: You might want to keep on investing money into a failed project, if you are emotionally attached to that project in some way. Thus, while taking those kind of tough decisions, you should always base your decisions on the facts, instead of your emotions. Take Marisa Mayer for an example. When she took the most unpopular decision of 2013 by stopping the work-from-home policy at Yahoo, Inc., she was highly scrutinized by her peers and numerous internet bloggers. Though her decision was controversial, it was based on actual facts, and it did help Yahoo in improving its work efficiency and building its team morale.

Do you have any other lessons from this trial, which you would like to share here? Are there any other examples from this trial, through which we can learn something, and be a better leader?

I will be waiting for your feedback. Thanks. – Bhavin Gandhi.

Note: I give full credit to all the authors/photographers whose content I have used in my blog. If you want to find out more information about them, then please click on the links/photographs to go on their website, and find out more information.

3 Comments

Posted by Bhavin Gandhi on July 20, 2013 in 21st Century, Leadership, Management

Tags: Fact-based decisions, George Zimmerman, gun ownership, Lead with integrity, Leadership lessons, Marissa Mayer, racism against African Americans, Racist politics, stand your ground law, Trayvon Martin, Tylenol issue, Yahoo

How to effectively deal with your Perfectionist Boss?

16 Jul

Have you ever worked under a Perfectionist Manager? By perfectionist, I mean to say … Type-A personality. I am sure, if you have ever worked for a perfectionist boss, then one thing is for sure…..you must have noticed that they hold everyone to the higher standards, and they never get satisfied, no matter how much hard work you put in. Though this perception of Type-A personality boss is true, there are some ways through which you can make them happy. And hence, like my last blog post, I am going to provide you with some pointers through which you can make it easier to work with your perfection obsessed boss.

Respect their decisions: Actually, Type-A personality bosses are often right when they say their ideas are better. They are usually experienced and very knowledgeable on the topic (that’s my general observation). But when people are not allowed to give feedback, to try things their way, or to make mistakes, they can’t develop their potential. Therefore, even though Type-A bosses are good trainers, they don’t allow their employees the freedom to develop to the point where they can take over for the boss. And hence, you should take their criticism well and expect to learn from them. Have an open mind, when you present your ideas to them. Expect multiple revisions to your proposals by your boss. In this way, you can benefit from your manager’s experience while doing things your way.

Uncover all the assumptions: Perfectionist managers don’t ask for feedback from others because they don’t feel they need it; they already know what’s best (according to their perception of themselves). They tend to express their opinions freely on how things should be done, and what others are doing wrong, even when their advice may not be wanted. Thus, you should always ask questions to see what information the boss has assumed that you already know, and then determine whether the boss already has a “correct” solution in mind. While finding more information, use these questions that will appeal to your boss’s self-confidence and provide you more information… “We need your help.” “You’ve had a lot of experience in this, what do you think?” Let them feel in control, but get all the information that you need.

Earn their respect: It is very difficult for a perfectionist manager to delegate responsibilities. They want employees to do the work in a way that they themselves would do that work. Thus, it is critical to earn their respect in order to get your work done right. To earn their respect for your work, you should always respect Type-A personality traits. Try to be at work on time each day (consistently). Finish your projects on time. If you can’t finish your work on time, then involve your manager in the decision making process from the time when you encounter a big issue. In this way, your manager can be informed about the complexities of the issues that you might be encountering, and maybe, lower his/her expectations. Another thing you might want to do is to make your work look neat, well supported, and accurate. Review each stage of an assigned project face to face with the boss, so that his/her confidence level in your work increases over time.

I hope, this blog helps you in dealing with your perfectionist boss. Have you ever worked for a Perfectionist Boss before? If so, how did you deal with that situation? What other ideas can you give to my readers?

I will be waiting for your interactive comments. Thanks. – Bhavin Gandhi.

2 Comments

Posted by Bhavin Gandhi on July 16, 2013 in 21st Century, Leadership, Management

Tags: Communicate effectively, Leadership, Learn from your Boss's management style, Manage expectations, Manage your Boss, Management, Management Style, Perfectionist boss, Personal Development, Type-A personality boss, Work with Type-A person

How to effectively deal with your Introvert Boss?

26 Jun

Have you ever worked under an Introvert Manager? In my opinion, managers should always be people person with soft skills, but that is not always the real life scenario. You must have seen (or experienced) multiple situations, where an introvert person is in the management role because of his/her experience with the subject knowledge, connections with the management, or something else. No matter what is the exact reason behind this, you might come across these kind of situations more often than you might think. Thus, in this blog post, I am going to provide you with some pointers on how to deal with your introvert boss effectively and respectably.

Don’t increase their insecurities: Introvert managers spend too much of their time and energy in safety seeking to keep from looking like fools, being blamed for something, or even losing their jobs. Thus, you should try not to put them on the spot. Asking their opinion in meetings does not make it easier for them to participate; instead, it increases their anxiety. So, you should always try to ask them their opinion in one-on-one settings, where they feel more comfortable. Don’t ask vague questions during this one-on-one sessions. You should rather ask specific instructions about how, what, when, and where; so that you don’t have to bug him/her multiple times about the same information. If possible, do some homework before you ask these specific questions. Go through some scenarios, where you can address all policy impacts of his/her decisions in the same meeting. This will limit your visit to his/her office, and it will get you all the information that you might need.

Take decisions by yourself: Introvert managers always attempt to remain safe by avoiding to make decisions by themselves. Thus, I would recommend you to take new initiatives by yourselves. And if needed, take important decisions by yourself, after talking to other employees and stakeholders. During this process, you need to make sure that you keep your manager notified (or informed) about these initiatives, so that he/she doesn’t consider you as a threat to his/her power. It is comparatively easy for an introvert manager to provide his/her opinion on some decision, rather than taking that decision by themselves. It would also help, if you can show him/her your decision process, and how you came to a given decision from all the other alternatives. In this way, you can increase your manager’s comfort level by providing him with pros and cons of all the other alternatives.

Don’t expect any feedback: Introvert Managers feel more comfortable working with things than with people. For example, they might do well working at restocking items or finding glitches in a software program. They will enjoy inventory control, ordering supplies, and detailed work but be less successful in dealing with employees and employee problems. Thus, they seek/provide little feedback and disclose little information. In fact, introvert managers not only feel uncomfortable around people, but they actually fear them. So, don’t expect any praise, guidance, criticism, or help from your introvert boss. You might have to provide these for yourself or ask your colleagues to do so. Due to the sheer nature of your boss, you might want to set up a 360 degree survey for your job performance. In this way, you will be getting true and real feedback from all the people you work for, and may be, this can help you in getting that next promotion, which you might not get, if your performance is only judge by your introvert manager.

I hope, this blog helps you in dealing with your introvert boss. Have you (or do you) worked for an Introvert Boss before? If so, how did you deal with that situation? What other ideas can you give to my readers?

I will be waiting for your interactive comments. Thanks. – Bhavin Gandhi.

21 Comments

Posted by Bhavin Gandhi on June 26, 2013 in 21st Century, Leadership, Management

Tags: Communicate effectively, Introvert Boss, Leadership, Learn from your Boss's management style, Manage expectations, Manage your Boss, Management, Management Style, Personal Development

How to reinforce performance expectations with your team?

19 Jun

After a recent company reorganization, which resulted in the team losing a few veteran employees and acquiring few new employees, the team started missing important deadlines, and morale had declined. Seeing that situation, the manager of that team (one of my good friend, let’s call him Bob) came to me for some advice. On asking specifics about the situation, Bob told me that his veteran team members have complained to him about the new team members slacking in their work. There could have been various reasons for this situation such as….lack of training, lack of established goals, strained team dynamics, etc. After doing further research, I figured out that the problem was in the fundamentals of how that team was operating. The team had very precise performance standards, but they were poorly reinforced after the reorganization of the company. Thus, in this blog I would like to share my experience on how I fixed that issue, and hence, giving you some insights on how you can reinforce your performance expectations with your team.

Go back to basics: In my example above, Bob had all the information that he needed, but he never gave attention to those. I can understand that. Sometimes, we are so much occupied in the details of the task at hand that we lose the big picture. Thus, I would recommend you to revisit your team’s mission before you take any action. Review any reliable documentation that you have which can confirm the team’s directives. If that document is not clearly stated, then please update that document to make sure that you are clear about what your team must accomplish before you meet with them in-person. It wouldn’t hurt to consult with your manager regarding these priorities, so that you have another person in authority who can confirm your redefined mission, and make sure that you are headed in the right direction.

Meet with your team: Once you have ironed out your team’s mission, goals and specific objectives, now it’s the time to meet with your team. But yeah! DON’T conduct a one-way meeting with your PowerPoint slides. Consider asking the team to give you their ideas about the team’s goals, as it stands right now. In this way, you will be able to understand their point of view, and maybe, find out the reason for team’s deteriorating performance. After the team has shared their understanding of your team’s mission and goals, present them with your version of the goals in a document that everyone can view simultaneously, such as a slide presentation or a paper handout. Compare the team’s version of the goals with your version, and point out any gaps between the two versions. If the team’s version of these goals is reasonably close to your version, consider complimenting them. If they have added a goal or task that you think should be included, but was missing from your version, praise them. While closing, make sure that you reiterate individual team member’s roles and responsibilities, and get their agreement.

Re-establish your goals: Just to make sure that everyone has the same understanding of all the goals and objectives of the team, you need to send a follow-up e-mail after the meeting. Make sure to summarize your meeting with the mission, goals, accomplishments, and responsibilities that the team is expected to deliver. If possible, deliver your message, or messages, in multiple formats, so that everyone receives the content, even if multiple message modes cause some redundancy. Use whatever mode of communication you know will be received by individual team members. Meet with them in person, send them email messages, or place paper documents in their mail boxes. Don’t forget to obtain feedback from individual team members, so that you can verify that everyone on your team has received your message and understands the team’s mission.

Follow-up with everyone: Even after re-establishing your goals, you can’t be sure that all of your team members will be committed to helping the team meet goals and produce the required results. Thus, I would recommend you to meet with team members one-on-one and identify whether they are committed to helping the team meet its goals. During the meeting, you should ask for direct feedback about each team member’s level of commitment. I know, it would sound silly, but I would recommend you to observe the body language and emotional tone of each team members. Try to find out, if he/she seem sincere and enthusiastic about the prospect of helping the team move forward. Ask each team member about their role in helping the team meet its goals, and ask them how they see themselves as adequately filling that role. Consider keeping notes about your findings. If you are uncomfortable taking notes during the one-on-one meetings, then jot down a few notes after each meeting, so that you are clear about where each team member stands, and then, you can take any corrective actions, if necessary.

Have you ever been in a situation like Bob? If so, what have you done to resolve it?

Thanks – Bhavin Gandhi

Leave a comment

Posted by Bhavin Gandhi on June 19, 2013 in 21st Century, Leadership, Management

Tags: Change Management, Employee engagement, Employee feedback, Expectations Management, Manager Training, Performance Expectations, Performance Improvement, Performance improvement plan, Performance Management, Performance Measurement, Performance Review, Poor performer, Re-establish goals

Can you win your team’s trust by blaming the upper management?

05 Jun

As a line-manager, it becomes really tempting to distance yourself from your own superiors. It seems an easy option to win the hearts of your employees by blaming aggressive deadlines, overtime, and new process changes to the upper management’s initiative. Isn’t it? Does this mean that you have discovered a gold mine to develop a trust relationship between you and your team?

It’s not quite that easy. If you want to create bonding with your employees then there are other avenues to do so instead of creating this bonding over being a victim of the upper management together. By blaming all the unfavoring decisions to your upper management, you are eventually damaging the confidence of your team. Some of the side effects may be…..

1. High turnover: Your team will feel that they can’t trust the organization anymore, and hence, they will start looking for their next career move.

2. Team stagnation: Due to the negative perception of the upper management, your team will think that their inputs are not valuable in the organization. Thus, they will stop providing their valuable inputs to you, and hence, they won’t be able to provide any value to the organization.

3. Loss of respect: Even though you started blaming the upper management for all the negative decisions to build the trust between you and your team, you won’t be able to help yourself from losing the respect of your team. Due to your negative publicity of the upper management, your own team members will think that you are weak and powerless in the organization. And hence, their respect for you will decrease over time.

Thus, when you think that the easiest escape from your team’s negativity is to blame the upper management, then think twice. Don’t ever use phrases like…..“I don’t know why we’re doing this”, “no one ever consults with me on these new initiatives”, “I disagree with this upper management’s decision as well” etc.

A true leader should have the courage to represent the upper management and their views. If you disagree with their decisions, then instead of blaming them in front of your team members, confront them, try to understand the reasons behind those decisions. And remember……by blaming your superiors, you are not going to build any relationships, you will only lose respect of your team.

Leave a comment

Posted by Bhavin Gandhi on June 5, 2013 in 21st Century, Leadership, Management

Tags: 21st century, Accountability, Blame your management, Challenges, Change from within, High turnover, Leaders of Tomorrow, Leadership Don'ts, Leadership Failures, learn from people, Loss of respect, Management, Responsibility, Team leadership, Team stagnation

How to quickly move up the corporate ladder? (Part 2)

23 May

This post on moving up the ladder is a continuation to my last post. So in this post I will provide you with few other ideas through which you can quickly move up the corporate ladder.

Keep learning: This sounds really simple, but it should be very important part of your life, if you want to continuously grow in your career. With organizations, technologies and laws changing every day, you need to keep yourself up-to-date with the current knowledge. I know, it becomes really tedious to handle work, family, and other things at the same time in your busy working life, but it is very important to grow with the world. Thus, you need to always find opportunities to learn new things, it can be learning new stuff to become a subject matter expert at your work, or to diversify your knowledge. If possible, try to get new certifications. If you already have few certification in one subject area, try to diversify (depending on your work needs). Most of the companies pay for tuition reimbursement, so make the best use out of it. Investing in yourself is never going to go to waste. At the least, your manager will get aware of your learning aptitude and your capabilities. I am sure, it will help you in one way or other.

Change your job: Unfortunately, sometimes you might be working in the wrong company. There might not be as many promotion opportunities as you would like. If your primary motivation to get that next promotion is the salary increment, then you might have to change your company, if your company doesn’t have those opportunities available. If you are not one of the person like me, who is looking for challenging opportunities with a minimal pay raise, then this might be your best bet. There is nothing wrong about it. Everyone have their own motivation criteria, so if moving up the ladder is one of your criteria, then go for it. If you can get an opportunity somewhere else that you deserve, then why not? If I were you, I would keep my LinkedIn up-to-date, have my updated resume on job portals, etc. You are not actively applying here, but you are also not invisible to the whole world. So, if people will like you then they will call you. And yeah! Since you are already satisfied with your current job, always apply for the job which you want to have, instead of a replacement job. In this way, if you don’t get any job, no issues. But if you do get one, then you will get the dream job that you have always wanted.

If you have additional suggestions on how you would quickly move up the corporate ladder, then please let me know. I would love to hear your thoughts. All your comments are very welcome and appreciated. Thanks – Bhavin Gandhi

Leave a comment

Posted by Bhavin Gandhi on May 23, 2013 in 21st Century, Leadership, Management

Tags: Be the change, Career growth, Career improvement, Change your job, Continuous learning, Corporate ladder, Grow with the company, Market yourself, Next promotion, Self awareness, Self improvement, Self learning, Self-initiative, Sell yourself, take action

Leadership DON’Ts: Learn from leadership mistakes in the Benghazi attack

13 May

Recently, I have been seeing a lot of news stories about the attack on the US consulate in Benghazi. This issue is definitely older, but how the White House handled this issue can teach us few things about leadership. In this blog, I am going to view this incident through the leadership glasses, and provide you with few tips on “what not to do”.

Don’t act on partial information: Through different news conferences, e-mails, and the number of congress hearings, it had become clear that the White House spoke too soon about the attack on the US consulate in Benghazi. If White House was trying to hide this issue, then its a different story; but let’s assume that the conspiracy about White House lying to the public is wrong. Even then, it is clear that White House had changed its talking points multiple times. If they didn’t have the complete information at that time, then they shouldn’t have spoke anything about that issue at all. Sometimes, its ok to give no answer, if you don’t have the correct information. Though there will be an eagerness to get those answers quickly, by not giving those answers on partial information, you (as a leader) will be avoiding lot of confusion in the future (like Obama administration is dealing with currently).

Take the first hand feedback: I am not a proponent of the theory that Hillary Clinton lied to the american public. But it doesn’t require a rocket scientist to figure out that the communication protocols defined for the disastrous situation like this were poorly implemented. Transparency was definitely missing in the equation. Talking points about the event were made by people, who didn’t have any idea on what was going on. Even if those points were made by administrative people, they should have been reviewed by the people on the ground. Let’s take this for an example……as a leader you implement a completely new process in your organization, and never care to see how it is going. Will that be acceptable? If so, how will you measure your success? Since there was no feedback loop attached to this action, of course the results from this new initiative won’t mean anything to you, since you can’t compare it with any baseline. And hence, there won’t be any mechanism through which you can find out the success/failure of this new process.

Find the root cause first: When Hillary Clinton said “What difference does it make?”, I was stunned by her response. Even if I neglect the fact that no one can do anything about the people who have died in that attack, how they died makes a huge difference in this case. Let’s look at this from a different perspective. Remember the famous example of “iPhone 4 antenna problem”? Initially it was thought to be the network issue with ATT, and then they realized that the issue was due to the new metal cover of iPhone 4. And hence, they produced a workaround on the iPhone side, instead of trying to strengthen the ATT network worldwide or changing the carrier through which iPhone was provided exclusively. What would have happened, if they didn’t identify the real issue, and kept blaming on the ATT network? In that case, the issue wouldn’t have resolved, and future customers would have kept seeing the same issue. Similarly, if we don’t find out the root cause of this Benghazi issue, we can’t secure our US consulate in other countries in the future.

Well……there are various other leadership “not to do” lessons that you can learn from this incident, but I would like to stop here for this particular blog. If you think that you have few other examples/points that you would like to share here, then feel free to drop your comments.

Thanks – Bhavin Gandhi

Leave a comment

Posted by Bhavin Gandhi on May 13, 2013 in 21st Century, Leadership, Management

Tags: Attack on Benghazi Consulate, Hillary Clinton, Impact of partial information, Leadership Don'ts, Leadership Failures, Learn from your mistakes, Obama Administration, Positive impacts of transparency, What difference does it make, White House Leadership

How to quickly move up the corporate ladder? (Part 1)

09 May

I had a conversation a few days ago with somebody about how to get that next promotion. Her company had a huge hierarchical structure, and it seemed almost impossible for her to grab that next promotion. So, what does it take to get that next promotion or getting to the next level? I am not an expert on the subject, but I have had some insight through my personal experience and few internal promotions, which I would like to share with you here.

Communicate: By communicate, I am not recommending you to butter-up your Boss. I am rather suggesting you to display your work to your team members and your Superior. I might be doing an excellent job of coding (programming), but if I am poor in communicating my achievements to my team, my work won’t get the credit it deserves. Communication is not that difficult as you see. Consider these simpler techniques……..schedule a bi-weekly meeting with your manager to discuss about your progress and what you can do to improve myself. This meeting will not only serve the purpose of your achievements advertisement, but it will also give you an opportunity to get some quality counselling session with your manager. If you don’t get anything out of it, you will at least be able to develop some personal relationships. If you find communicating with your manager is intimidating in-person, then you can also send an e-mail to your manager, and your team members about your bi-weekly accomplishments. You don’t want to spam them with e-mails every day, but you need to shoot them couple of e-mails by showing what you have finished in past 2 weeks, what you are going to do in next 2 weeks, and any concerns (if you have any). This practice will definitely help you a lot in keeping your team informed about your work, and letting them know about your potential.

Be helpful: We are all passionate about helping others. But most of the times our juniors are not the one who will have our promotion done, so many people don’t help their juniors that often. If you think that, then you are completely wrong. If you are helping your juniors then you need to make sure that your effort of leading (helping) your juniors is visible to your manager through your one-on-one meetings or bi-weekly e-mails. Don’t treat your juniors any differently, consider them same as you. You never know, someday someone can become your manager, and they might be the reason for your next promotion. The key here is…….always be positive, and demonstrate your helping nature to your everyone. Whenever you have a discussion with your team, try to add some value to the conversation, instead of being a silent listener all the time. Be friendly, it will take you a long way. You will not only earn respect from your team members, but you will also demonstrate your leadership qualities to your superiors as well.

See my next post for the rest of the advice….

Thanks – Bhavin Gandhi.

1 Comment

Posted by Bhavin Gandhi on May 9, 2013 in 21st Century, Leadership, Management

Tags: Be the change, Career growth, Career improvement, Corporate ladder, Grow with the company, Market yourself, Next promotion, Self awareness, Self improvement, Self learning, Self-initiative, Sell yourself, take action

How can you cultivate a team of innovative employees by modifying your behavior?

02 May

In order to change your employee’s behavior, your behavior should change as the manager. I am a strong believer of “Lead by example”. And hence, in this blog post, I will provide you with few tips on modifying your behavior to encourage innovation in your team.

Listen to your employees: Listening intently to your people is sometimes the most sincere compliment you can give to them. By listening to them, you are signaling them that their feedback is very important to you, and you are willing to experiment with their ideas. This behavior will not only accelerate innovation in your team, but it will also give you some insights that you might otherwise miss. I know, it is very difficult to listen to someone, when you don’t agree with them. I would suggest you to note down those disagreements in your notepad or OneNote, while having these conversations. By doing this, you can clearly understand their viewpoint, and still be able to address your disagreements after they are done talking.

Withhold judgment: You can’t cultivate a team of innovators without cultivating your trust relationship with them. Your employees will stop coming to you with their ideas, if you hold their poor performance in their past projects against this new idea. Listening with an open mind will encourage your people to generate and evaluate their own solutions. So, next time when you hear a new idea from a poor performer, keep an open mind. First listen to his/her idea before neglecting it. Even if you don’t agree with their idea, disagree respectfully by clearly laying out your concerns. In this way, they can understand the clear reasoning behind your decision, instead of making up some story of their own regarding this rejection.

Ask questions: While listening to your employee’s ideas, make sure to ask lot of questions. Asking appropriate and effective questions will typically result in less defensiveness and resistance from them. These questions will not only give you an opportunity to understand their idea better, but it will also provide them an opportunity to reassess their idea from a different perspective. And make sure to take longer pause, while asking this questions. This behavior will provide your employee with some time to respond, and it will help you to show them you are listening to their input.

Embrace failures: Obviously, with highly innovative projects, your frequency of failures will increase. After all, not every innovation will work out, and give you positive results. Right? During these situations, you need to embrace your failures. I would recommend you to have a post project meeting to address these concerns for the future projects. During this meeting, you need to ask your employees some questions like……”What have you tried?”, “What worked?”, “What have you learned so far?”, “What would they do differently next time?”, etc. These questions will not only give you the perspective for the failure, but it will force your employees to rethink their strategies for the future innovations. I am sure, this self-realization will help them in the future. And hopefully, they won’t come to you with their ideas, unless they find out a way to deal with these concerns in their future projects.

By encompassing above changes in your behavior, you won’t be just improving the trust relationship with your employees, but you will be encouraging them to think on their own to become better innovators. So……..what else would you modify in your behavior to encourage innovation in your team?

Thanks. – Bhavin Gandhi.

1 Comment

Posted by Bhavin Gandhi on May 2, 2013 in 21st Century, Leadership, Management

Tags: 21st century, Change from within, Change your management style, Change yourself, Leaders of Tomorrow, listen to your employees, Management, Receptive manager, Value your employees

How to gauge your leadership perception without asking your teammates?

24 Apr

In my last blog, I have mentioned few methods through which you can measure your leadership perception through your team’s feedback. What if you don’t want to ask your team directly? What if you don’t feel comfortable asking your team about your leadership style, and how they perceive it? Are there any other ways through which you can get the same information without confronting them? The answer is YES. Yeah! You can find out what others think about your leadership without directly asking them, but it is slightly tricky. And hence, I will provide you with few pointers in this blog through which you can look for those passive signs, which can help you to measure your leadership’s success without confronting your team directly.

Look for signs: You need to identify the intrinsic indicators that measure how others respond to your leadership style and approach. For example: How often do you get commitments and buy-ins of your ideas and work assignments from your teammates? What can these indicators tell you about your leadership? Do your employees seem truly interested or are they just going through the motions? Do people show up for your meetings? Do people complete their assigned tasks? Do people offer suggestions to improve the methods or processes in place? Are people willing to take on new challenges or do you need to coax them? Does their vision align with your vision?

Measure turnover rate: Another effective way to gauge your leadership perception is to look for ways to measure job satisfaction in your direct reports. If you have turnover, then you need to assess the turnover rate. You should look into the exit interview data very carefully. It can reveal the crucial data, which can help you to assess your leadership style. The exit interview can answer lot of important questions for you. For example: Do you develop talent by providing career growth opportunities for your team members? Do you direct your employees to training and development programs to harness their skills and competencies?

Look for understanding: Third and very effective method of measuring your leadership perception is – understanding between you and your team members. You need to continuously look out for signs of understanding from team members. Some of the questions that you might want to ask yourselves are……..Do your teammates agree to do one thing but deliver another? Do your employees look for or often need clarification from you? How much rework is required for most tasks? Do others see you as a clear and strong communicator?

I, personally, have only used these methods to gauge my leadership perception, but if you have used any other methods to find the same information, then I would love to hear them. So……..what other signs have you looked for while measuring your leadership style?

Thanks – Bhavin Gandhi